Marcus Mckenzie

Marcus Mckenzie Email and Phone Number

Senior Manager, Customer Care, CIS and Performance Control @ DC Water
Washington, DC, US
Marcus Mckenzie's Location
Washington, District of Columbia, United States, United States
Marcus Mckenzie's Contact Details

Marcus Mckenzie work email

Marcus Mckenzie personal email

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About Marcus Mckenzie

Marcus Mckenzie is a Senior Manager, Customer Care, CIS and Performance Control at DC Water.

Marcus Mckenzie's Current Company Details
DC Water

Dc Water

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Senior Manager, Customer Care, CIS and Performance Control
Washington, DC, US
Website:
dcwater.com
Employees:
1013
Marcus Mckenzie Work Experience Details
  • Dc Water
    Senior Manager, Customer Care, Cis And Performance Control
    Dc Water
    Washington, Dc, Us
    View
  • Dc Water
    Senior Manager, Customer Care, Cis & Performance Control
    Dc Water Oct 2023 - Present
    Washington, District Of Columbia, Us
    Provides technical and training guidance for the entire Customer Care department relative to Customer Care Systems, including Vertex One Platform, to all Authority users. Oversees the quality assurance and quality control business processes and program change requests for the entire department with emphasis on Customer Information Systems, Customer Relationship Management Systems, Field Work Management Systems, Customer Self-Service Portal, Advanced Meter Infrastructure, Financial Services Systems, and Automated Call Distribution Systems.
    View
  • Dc Water
    Interim Manager, Center Of Excellence
    Dc Water Jan 2022 - Oct 2023
    Washington, District Of Columbia, Us
    Responsible for providing expertise and guidance to design and establish system performance qualities for implementation or improved availability, scalability, recoverability, and reliability with CIS / CRM systems internal / external applications.
    View
  • Dc Water
    Revenue Assurance Manager
    Dc Water Jan 2020 - Jan 2022
    Washington, District Of Columbia, Us
    Responsible for all departmental functions, including leading, planning, strategizing, analyzing, and evaluating all aspects of Billing. Responsible for the preparation/generation of the annual Federal Cost of Service Estimate and other prominent public, private, and district agency group billing.
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  • Dc Water
    Sap Program Manager
    Dc Water May 2018 - Jan 2020
    Washington, District Of Columbia, Us
    Responsible for researching, analyzing, and providing technical solutions to meet the business requirements of the Enterprise (Revenue Assurance, Contact Center, Collections, Finance, Meter Operations). Work closely with business users to enhance the user experience, productivity, and efficiency, mitigate risks, and resolve issues within the CIS system (Vertex One) and other business applications (AMI-Aclara One application, MyDCWater online portal, KONA fieldwork management tool).
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  • Dc Water
    Billing Functional Lead (Sap Project Implementation)
    Dc Water Dec 2016 - May 2018
    Washington, District Of Columbia, Us
    Responsible and accountable for leading the coordinated management of multiple Billing-related components, draft / approving system requirements within the SAP ERP business solution implementation directed toward strategic business and organizational objectives.
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  • Dc Water
    Quality Assurance Quality Control
    Dc Water Mar 2014 - Dec 2016
    Washington, District Of Columbia, Us
    Responsible for auditing, documenting, and analyzing tasks and techniques, while testing process-driven functions against standard operating procedures to ensure the quality of the results are optimal and aligned with the targets of Key Performance Indicators (KPIs).
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  • Dc Water
    Senior Credit Collections Analyst
    Dc Water Mar 2012 - Mar 2014
    Washington, District Of Columbia, Us
    Responsible for assisting the Manager with managing the day-to-day workflow for the Collections staff to include oversight. The collection and measurement of productivity from the department to assist with evaluating performance as outlined in each employee’s plan on a weekly, monthly, and quarterly basis.
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  • Dc Water
    Collections Analyst Ii
    Dc Water May 2011 - Mar 2012
    Washington, District Of Columbia, Us
    Responsible for managing delinquent accounts, including the collection of outstanding water and sewer bills.
    View

Marcus Mckenzie Education Details

  • University Of Maryland Global Campus
    University Of Maryland Global Campus
    Accounting And Information Systems
  • Pace University - Seidenberg School Of Computer Science And Information Systems
    Pace University - Seidenberg School Of Computer Science And Information Systems
    Computer Science

Frequently Asked Questions about Marcus Mckenzie

What company does Marcus Mckenzie work for?

Marcus Mckenzie works for Dc Water

What is Marcus Mckenzie's role at the current company?

Marcus Mckenzie's current role is Senior Manager, Customer Care, CIS and Performance Control.

What is Marcus Mckenzie's email address?

Marcus Mckenzie's email address is ma****@****ter.com

What schools did Marcus Mckenzie attend?

Marcus Mckenzie attended University Of Maryland Global Campus, Pace University - Seidenberg School Of Computer Science And Information Systems.

Who are Marcus Mckenzie's colleagues?

Marcus Mckenzie's colleagues are Shawn Diniz, Meena Gowda, Hiram Tanner, Lola Oyeyemi, Dennis Robinson, Duncan Mukira, Pe, Victor Edozie.

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