Marcus Mcmillan Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, United States

• Interpret student accounts to students so they have a better understanding of their fiscal responsibility via phone/email/face-to-face.• Create reports to share information with inside/outside collection agencies to inform them of payments.• Create/send/follow-up on invoices for Third Party Sponsors to ensure students accounts are paid in full.• Provide students with additional knowledge that will provide them with success while on their educational journey.• Ensure that all Title IV refunds and other refunds are placed on students accounts per policy.

Detroit, Michigan, United States

• Communicate production expectations to the team and team leaders.• Analyze daily reporting and provide feedback to team leaders across the company.• Mentor, coach, provide feedback, address performance issues, and separate employment when necessary.• Work with leaders to identify and resolve issues to establish smooth processes within the business.• Complete ongoing leadership training and other training classes as required.• Support team members in identifying concerns, staffing level requirements, adjustments, and team needs.• Work closely with external and internal clients to solve escalated situations.• Coordinate efforts of all production teams to ensure goals are met.• Identify process, knowledge, and training opportunities to implement within their teams.

Greater Detroit Area

• Managed a pipeline of 30+ clients. Conferenced daily/weekly with clients to analyse needs to ensure that closing of specialized loan product occurred in a timely manner. • Spearheaded and developed training material to guarantee future NY Co-Op Specialist succeeded in completing all necessary processes to complete the loan transaction.• Provided training and direction to 3 associate NY Co-Op Specialists on their pipelines, communication to clients, and settling the exchange of collateral between loan providers. Provided constructive feedback when necessary.

Warren, Michigan, United States

• Reviewed and researched customer complaints with dealerships for Aerotek’s client General Motors.• Managed a pipeline of 20+ client’s and effectively closed out complaints and assigned necessary feedback to customers, dealerships, and provided proper compensation when needed. • Provided support to the Tier I team when needed.

Detroit, Michigan, United States

• Aided customers in the process of starting/stopping their electrical/gas services.• Operated multi-line phone system and scheduling software.• Troubleshooted customer to ensure that all needs were met while maintaining company standards.• Provided support to the billing and emergency teams when necessary.

Greater Detroit Area

Managed a team of 15-20 employees. Facilitated coaching and mid-year reviews for team and administered feedback. Assisted along with other team leaders to process payroll for 200+ employees. Monitored adherence and administered disciplinary actions when necessary.

Greater Detroit Area

Assisted visitors with the purchase of museum tickets and answered questions about the museum and surrounding areas. Handled groups entering the museum and completed group orders for special group visits to the museum and special events.

Associate'S Degree, General Studies

Psychology