Marcus Mcmillan Email and Phone Number
Marcus Mcmillan work email
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Marcus Mcmillan personal email
As a Team Leader at Rocket Companies, I have over five years of experience in leading teams in various work environments, from WFH to hybrid to in-office. I am passionate about developing my team members, navigating efficiently through change, and delivering desired results for the business. I have a certification in Leading and Working in Teams from LinkedIn, which demonstrates my commitment to fostering a collaborative and supportive culture.I also have a strong background in the real estate industry, having worked as a Specialist for four and a half years at Rocket Companies. I have gained valuable skills in operations management, customer satisfaction, customer retention, and team building. I have also completed a certification in Out and Proud: Approaching LGBT Issues in the Workplace from LinkedIn, which reflects my dedication to creating an inclusive and respectful workplace for all. I am always eager to learn new things and improve my processes, and I welcome feedback and challenges.
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Accounting Specialist Sr.Wayne State UniversityDetroit, Mi, Us
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Accounting Specialist Sr.Wayne State University Feb 2024 - PresentDetroit, Michigan, United States• Interpret student accounts to students so they have a better understanding of their fiscal responsibility via phone/email/face-to-face.• Create reports to share information with inside/outside collection agencies to inform them of payments.• Create/send/follow-up on invoices for Third Party Sponsors to ensure students accounts are paid in full.• Provide students with additional knowledge that will provide them with success while on their educational journey.• Ensure that all Title IV refunds and other refunds are placed on students accounts per policy.
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Team Leader, Title And Settlement ServicesRocket Companies May 2020 - Aug 2023Detroit, Michigan, United States• Communicate production expectations to the team and team leaders.• Analyze daily reporting and provide feedback to team leaders across the company.• Mentor, coach, provide feedback, address performance issues, and separate employment when necessary.• Work with leaders to identify and resolve issues to establish smooth processes within the business.• Complete ongoing leadership training and other training classes as required.• Support team members in identifying concerns, staffing level requirements, adjustments, and team needs.• Work closely with external and internal clients to solve escalated situations.• Coordinate efforts of all production teams to ensure goals are met.• Identify process, knowledge, and training opportunities to implement within their teams. -
Executive Ny Co-Op SpecialistRocket Companies Jul 2015 - May 2020Greater Detroit Area• Managed a pipeline of 30+ clients. Conferenced daily/weekly with clients to analyse needs to ensure that closing of specialized loan product occurred in a timely manner. • Spearheaded and developed training material to guarantee future NY Co-Op Specialist succeeded in completing all necessary processes to complete the loan transaction.• Provided training and direction to 3 associate NY Co-Op Specialists on their pipelines, communication to clients, and settling the exchange of collateral between loan providers. Provided constructive feedback when necessary.
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Cac Tier IiGeneral Motors Oct 2014 - May 2015Warren, Michigan, United States• Reviewed and researched customer complaints with dealerships for Aerotek’s client General Motors.• Managed a pipeline of 20+ client’s and effectively closed out complaints and assigned necessary feedback to customers, dealerships, and provided proper compensation when needed. • Provided support to the Tier I team when needed. -
Customer Success ManagerDte Energy Jan 2014 - Oct 2014Detroit, Michigan, United States• Aided customers in the process of starting/stopping their electrical/gas services.• Operated multi-line phone system and scheduling software.• Troubleshooted customer to ensure that all needs were met while maintaining company standards.• Provided support to the billing and emergency teams when necessary. -
Call Center Team LeaderAditya Birla Minacs (Onstar) Jun 2010 - Sep 2013Greater Detroit AreaManaged a team of 15-20 employees. Facilitated coaching and mid-year reviews for team and administered feedback. Assisted along with other team leaders to process payroll for 200+ employees. Monitored adherence and administered disciplinary actions when necessary.
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Customer Service RepDetroit Institute Of Arts Dec 2005 - May 2010Greater Detroit AreaAssisted visitors with the purchase of museum tickets and answered questions about the museum and surrounding areas. Handled groups entering the museum and completed group orders for special group visits to the museum and special events.
Marcus Mcmillan Skills
Marcus Mcmillan Education Details
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General Studies -
Psychology
Frequently Asked Questions about Marcus Mcmillan
What company does Marcus Mcmillan work for?
Marcus Mcmillan works for Wayne State University
What is Marcus Mcmillan's role at the current company?
Marcus Mcmillan's current role is Accounting Specialist Sr..
What is Marcus Mcmillan's email address?
Marcus Mcmillan's email address is ma****@****rce.com
What schools did Marcus Mcmillan attend?
Marcus Mcmillan attended Macomb Community College, Michigan State University.
What are some of Marcus Mcmillan's interests?
Marcus Mcmillan has interest in Civil Rights And Social Action, Children, Arts And Culture.
What skills is Marcus Mcmillan known for?
Marcus Mcmillan has skills like Leadership, Call Centers, Customer Satisfaction, Customer Service, Performance Management, Team Leadership, Process Improvement, Training, Customer Experience, Customer Retention, Workforce Management, Management.
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