Marcus Mcneil Email & Phone Number

Chicago, Il, Us

I'm dedicating time during my career break to share the responsibility of taking care of a family member. A caregiver is taking care of them during weekday working hours. This allows me to work on my professional growth through upskilling and networking. I'm now ready to use these skills in my next role.

Chicago, Il, Us

• Coordinated the decommissioning of AWS resources for cost-saving reasons and to eliminate redundant resources running in GCP using the AWS console and Terraform.• Worked on projects and requests submitted via JIRA, ServiceNow and Slack. • Managed AWS WorkSpaces to provision virtual desktop infrastructure in Mumbai and Singapore regions. Worked on an AWS WorkSpaces Web POC project.

Chicago, Il, Us

• Administer CI/CD pipelines Concourse, Jenkins, CloudFormation and Terraform to manage Arity’s Platform, PCF and Cloud Foundry in multiple environments running in AWS.• Administer six PCF foundations and Cloud Foundry deployments. SSL certificate and patch management, manage Ubuntu buildpacks and product tiles; and org management using the CF CLI, BOSH and Concourse.• Use secret management tools like open-source Hashicorp and Enterprise Vault with Concourse pipelines.• Support data scientists and product development teams using PCF and Arity’s Platform to create cloud native applications. • Apigee and Edge Microgateway Support.• Use monitoring tools like PagerDuty, Grafana, Prometheus and MS Teams to monitor and gain observability of the environment.• Worked on a Datadog POC project with Allstate Cloud architects and Arity Platform Engineers to gain observability of the different technology stacks that make up Arity Platform 2.0.

Northbrook, Il, Us

• Rational ClearCase Base/UCM and ClearQuest administration for the Alliance division and other departments. Provide application support and trigger and access management.• Manage CC/CQ multisite administration between Northbrook, Belfast and four offshore offices located in India.• Set up and maintain automated build scripts using the Alliance Build Portal, Build Forge and Jenkins. Troubleshoot build problems in a timely manner.• Provide operational support for the environment; manage maintenance activities and large/small projects.

Northbrook, Il, Us

• Opened incident tickets, change orders, and service request tickets on the behalf of the TIBCO Integration team. Deployed TIBCO BW, TIBCO BE and TIBCO iProcess services to testing environments throughout the lifecycle of various projects and tracked the health of these environments using TIBCO Administrator and other tools.• Resolved critical incidents in testing environments primarily during the delivery, testing and deployment lifecycle. Provided operational support during major/minor/patch-fix release windows and managed maintenance activities.• Acted as a gatekeeper for application capacity requests in several environments. Tracked memory and CPU utilization of TIBCO service engines running on multiple servers in two datacenters.

Minneapolis, Mn, Us

• Provided production support for multiple applications in the Internet & Electronic Payments team.• Ensured production readiness of application releases, worked closely with software development, Quality Control, and product management teams.• Developed and maintained technical system support documentation.• Worked with internal infrastructure teams and vendors to resolve software and hardware issues. Assisted with the installation, configuration, and maintenance of purchased applications and application frameworks

Chicago, Il, Us

• Monitored all environments (Production, Certification, New Release, and Disaster Recovery) within the Clearing business unit and managed UC4 job running in multiple Clearing and Regulatory environments (Certification, New Release and Production).• Coordinated the timely problem resolution of clearing jobs. Met SLAs set by the Clearing business unit. Incident ticket management using ITSM.• Monitored RHEL Linux server processes and UC4 job events using HP OVO. Escalated issues to appropriate groups and accurately reported them to management.

• Application support for traders in Chicago and New York. Supported 3rd party applications like ION.NET, TT X_Trader, eSpeed and proprietary trading applications. Desktop support for staff in the Chicago and New York offices. • Active Directory, Citrix XenApp, and RSA Secure ID user administration. • Deployed and managed applications via the Numara Deployment Manager. Worked with traders and IT staff to rollout new tools and strategies. Created and deployed images to laptops and desktops using Ghostcast Server.• Supported Cisco VOIP phones, CallManager and Unity. Layer 2 switch port management.• Used SQL to query a database to reconcile price and position discrepancies. Updated financial instrument prices using in-house tools.

Toronto, Ontario, Ca

• Application support for three trade desks in Chicago and one in Toronto. Supported in-house trading applications and software. • Monitored Solaris, Linux, and Windows 2000/2003 servers using TIBCO Hawk and Nagios.• Managed TIBCO Hawk rules to monitor processes and events on all production servers.• Supported back-end processes running on Solaris (x86/sparc) and RHEL and SUSE Linux. Examined log files to determine the root cause of problems.• Created and used KSH scripts to automate and perform various tasks. • Deployed exchange quoters, back-end server processes and FIX engines to development and production environments.• Used SQL to query the database to reconcile issues with trade data like earnings, dividends, positions, and corporate actions. Updated data in various tables when it was necessary.

Engineering

Computer Science

Professional