Marcus Mills Email & Phone Number

Florida, United States

Jacksonville, Florida, Us

System Analyst for the Consumer Operations Technology Team (Agile)Maintaining the systems health, implementing system updated and upgrades, and anticipating potential issues for the customer relationship management and document imaging applications.Hyland OnBase 14 -22( OCAPI Certified, OCASA Certified, OCSA Certified, OCWA Certified, OCAWA Certified)● Upgraded Hyland OnBase application across the enterprise from version 14 to version 18 and 18 to 22.1.● Evaluate, tests, monitors, and maintains all components of and in support of the assigned platform● Logs and communicates all problems, resolutions, and root causes to appropriate IT staff, management, and system users● Integrated multiple external system into the Bank’s Document Imaging system for process through SSIS jobs and API calls.● Implemented a complex workflow with ad hoc tasks that tracks, integrates, and routes documents. ● Created Unity forms and C# scripts to perform custom actions within the workflow and integrate with external data for lookup and transactional processing.● Created custom SQL tables and views to process and report on the data in various systems.

Brentwood, Tennessee, Us

Senior IT Developer Created and developed custom C# and Big Data SQL to support the Healthcare Data Management Platform that ingests, aggregates, and manages data allowing users to consume and use the data to make informed real-time decisions. ● Experienced in the Apache Hadoop ecosystem use to store big data, ability to work with JSON/XML structures, structured and unstructured data.● Experienced in Apache Spark to process and transform big data to KPIs and Dashboards to streamline and display relevant information.

Jacksonville, Fl, Us

IT Software Developer for the Enterprise Products teamDeveloped solutions and resolved issues for business processes throughout the enterprise for the document imaging and customer relationship management applications. Hyland OnBase 14● Implemented a complex workflow with ad hoc tasks that tracks, integrates, and routes documents. ● Created Unity forms and C# scripts to perform custom actions within the workflow and integrate with external data for lookup and transactional processing.Client Connect - Dynamic CRM● Developed a custom web application to retrieve data and render documents in it native format across enterprise products within the Dynamic CRM platform.● Created a Web API Restful Web Service that encrypts and decrypts data and validated user authenticity.

Jacksonville, Fl, Us

Developed and integrated automated solutions for business processes throughout the university with an emphasis on document imaging, university housing, and fund raising products. Document Imaging (OnBase & IBPM)● Project lead to convert and migrate over 11 million document pages for 30 departments within the university’s document imaging applications from Oracle IPM to Hyland OnBase.● Designed and configured 2012 Windows servers, 2012 SQL databases, NetScaler for load balancing, and Smart Host email relay to support the implementation.● Trained over 200 employees and provided support on the Hyland OnBase on the web client and workflow.● Hyland OnBase Certifications: Introduction to Workflow, API Certified, System Administration, Workflow Design, Advanced System Administration, Supporting OnBase.University Housing ● Lead analyst to cleanup and migrate data from a compromised Windows 2005 system by removing over 40 thousand rows of personal information data and moving the application and database to a secured Windows 2008R2 server.● Transitioned support of the systems RMS and Mercury through training and documentation to other employees.● Developed and standardized user friendly self-service reporting system through a web front-end, and SQL Server Reporting Services and SharePoint back-end using SQL Server Integration Services to pass data.Fund Raising products● Developed and standardized user friendly self-service reporting system through a Microsoft Excel front-end and Microsoft Access back-end to report on the Blackbaud Raiser’s Edge software.Coordinated with clients and vendors to support, document, and develop solutions to business processes.

● Spearhead enterprise HR management software (eCase) implementation and maintenance upgrades for 21 domestic and international clients, including Johnson & Johnson and DuPont, by gathering requirements, creating use cases, building project plans, and collaborating with other cross-functional and support teams.● Provided strategic support for infrastructure migration initiative of the eCase application and Oracle 11g databases to reduce costs by $4 million per month.Managed an automated mass case load process the Oracle Stored Procedures and Linux Cron jobs to reduce call center workload, saving up to 42 man-hours per project per week and reducing company costs. ● Designed and developed processes to improve application processing efficiency, ensuring service centers fulfill service level agreements and generate high-performance service.● Managed product design and functionality enhancements by coordinating communications with internal and external clients: hosting meetings, performing presentations, and providing user training.● Determined key business drivers for clients and provide strategic recommendations for functional upgrades to improve service capabilities.● 24/7 Production Support for all clients, troubleshooting any issues that occurred throughout the day. Personal/ OtherMember of the Jaguars Drumline (D-Line) from ’04 to‘06 and ’12 to current. Competitive flag football player.