Marcus Molina Email & Phone Number

Philadelphia, Pa, Us

• Managed daily branch operations, serving as the primary contact for resolving issues and ensuring operational efficiency. • Led and trained a team, enhancing productivity and service quality, while also performing teller duties and managing financial transactions. • Developed and analyzed performance reports, contributing to strategic planning and improved branch performance metrics. • Oversaw account management activities, including fraud review, account verification using Qualifle, and execution of financial processes for IRAs and loans.

Philadelphia, Pa, Us

•Welcome new members to the credit union.•Resolve current members' problems and offer products to meet their needs. •Open IRA’s and process transactions. •Originate, process, sign, and disburse loans. •Submit ATM, POS, ACH disputes.

Philadelphia, Pa, Us

• Assessed and compiled relevant data to address inquiries from potential candidates, ensuring timely and accurate communication. • Assisted in the adaptation of ACGME program policies to align with the Program's unique requirements, contributing to compliance and program integrity. • Managed the maintenance of an alumni demographic database and the updating of the Student Handbook, supporting the accessibility of key information.

Philadelphia, Pa, Us

Children’s Hospital of Philadelphia• Enhance patient safety and workflow by assisting radiologists with patient information and priority.• Monitor system dashboards for critical patient reports in order to facilitate doctor-to-doctor communication. • Upload, order, and manage patient images, as well as fulfill healthcare provider requests for patient reports while adhering to PHI and HIPAA policies and procedures.• Reconcile reports• Answer phones• Transfer calls when necessary• Request exams to be conducted• Monitor exams until they are finalized• Mail reports• Manipulate information systems

Us

Oct2013-Dec2013Assists in Hospital of University of Pennsylvania employee flu campaign• Collects and process flu consent forms; Processed over 7000 forms in the first few weeks.• Answer emails in regards to the flu campaign from the whole Penn Health System• Work with a group of 6-8 to facilitate daily activities and goals. Jan2013-Aug2013File patient charts, and work with dental x-ray database • Collaborate with team of 7 on special project to digitize patient charts and x-rays • Recognized by supervisor for assisting permanent staff beyond required responsibilities• Created PowerPoint tutorial to teach Pediatric Dept on how to digitize patient records

Minneapolis, Mn, Us

Customer Service and Supervision • Provided great customer service by maintaining professionalism and taking ownership in challenging situations to leave favorable impression• Built customer loyalty in difficult circumstances• Coached, trained, and motivated 15-20 employees and supervised 5-10 staff at one time • Recognized as top performer in opening new credit card accounts