Providing great customer service and account management gives me joy, I love helping people and supporting executive staff. I have the skills and knowledge to handle various types of credit card declines, general ledger reconciliation, report and record fraud, and maintain accurate client records using Salesforce. I respond promptly to client inquiries and concerns via email, phone, and chat. I have collaborated with various departments (fraud, IT and executive staff) to develop and implement strategies for improving client satisfaction and retention, and contributed to the development of new client relationships.I am motivated by learning new things, solving problems, and providing value to clients and colleagues. I am looking for an opportunity to apply my skills and experience in a dynamic and innovative environment.