Marcus Mooney Email & Phone Number

County Dublin, Ireland

Desktop SupportServer SupportPhone & Blackberry support

Dublin, Ireland

 Working as part of the Game Master team to provide in game support to players worldwide for the application. Deal with a ticket system of help petitions and resolve them as quickly and efficiently as possible while also logging all the information in a call logging system. Working as a team to meet a set amount of tickets and satisfaction from our users. Help to determine bugs and write bug reports for developers to debug. Help with the implementation of new patches for… Show more  Working as part of the Game Master team to provide in game support to players worldwide for the application. Deal with a ticket system of help petitions and resolve them as quickly and efficiently as possible while also logging all the information in a call logging system. Working as a team to meet a set amount of tickets and satisfaction from our users. Help to determine bugs and write bug reports for developers to debug. Help with the implementation of new patches for the application. Show less

Dublin, Ireland

 Working as a Help desk Support Agent for users based worldwide Supporting both in-house and remote users Tools used for remote control – Landesk, VNC, Netmeeting and remote desktop Providing some support on custom web based applications that use Oracle Call logging via the call logging tool Clarify 10.1 Windows XP and 2000 support Unix admin – adding users to groups etc Outlook 2003 – Exchange server – password resets, email configuration and… Show more  Working as a Help desk Support Agent for users based worldwide Supporting both in-house and remote users Tools used for remote control – Landesk, VNC, Netmeeting and remote desktop Providing some support on custom web based applications that use Oracle Call logging via the call logging tool Clarify 10.1 Windows XP and 2000 support Unix admin – adding users to groups etc Outlook 2003 – Exchange server – password resets, email configuration and troubleshooting Office 2003 package – installing and troubleshooting VPN Client and Dialer – remote access tool’s and troubleshooting remote user’s Oracle applications – installing the application, troubleshooting it to a certain degree. Active Directory – Account creation, deletion, disable, adding users to groups, password resets Toad – installing and some troubleshooting Go-Global – Installing Clarify – both 10.1 and 7.1 – installing and troubleshooting Internet troubleshooting – proxy’s etc Network troubleshooting – both Wireless and LAN connections Drive mappings Troubleshooting of printers – clearing printer queues etc Voice mail password resets Sharepoint sites – creating and troubleshooting  Dealing with spy ware issues and Viruses iPass set-up and troubleshooting Maintaining and updating our knowledge base via weekly resolutions for the help desk Show less

Dublin, Ireland

 Technical support for all of the North American Unilever Network, including both remote users and users in the office.Connection troubleshooting for remote users on both Broadband and Dial-up, they used a program called Entrust as a method of connecting to the Unilever network.  Windows NT ( Unilever’s own modified version ) Windows XP, troubleshooting and password changes, dealing with locked out accounts etc.Outlook 97 and Outlook 2000, solving server issues, dealing with… Show more  Technical support for all of the North American Unilever Network, including both remote users and users in the office.Connection troubleshooting for remote users on both Broadband and Dial-up, they used a program called Entrust as a method of connecting to the Unilever network.  Windows NT ( Unilever’s own modified version ) Windows XP, troubleshooting and password changes, dealing with locked out accounts etc.Outlook 97 and Outlook 2000, solving server issues, dealing with password changes and troubleshooting. SAP support, password changes, server issues etc.TCP/IP , Internet Explorer settings. Microsoft Office support, Word, Excel, Powerpoint etc.Lotus notes, troubleshooting and password changes. AS400, troubleshooting and password changes. Dealing with user requests over the phone for printer mappings, server mappings etc Show less

Dublin, Ireland

 Order Picking from the SAP system. Use of user front end of SAP. Driving long legged pallet trucks . Basic warehouse duties

Dublin, Ireland

 Operating various machines in order to slice and weigh cheese and ham etc Order picking and delivering orders. General house keeping of the factory

Dublin, Ireland

 Setting-up Outlook Express for customers. Internet connection setup troubleshooting. General internet trouble shooting Help with web browsing, online games etc

Dublin, Ireland

 Operating both manual and electric pallet trucks. Order picking and delivering orders. General house keeping of the factory. Restocking shelves etc and pallets with products. Operation of tills.

Dublin, Ireland

 Performing quality product tests. General warehouse duties. Working the production lines.

Dublin, Ireland

Working for Siac Architectual division Operating various machines for the use of manufacturing UPVC windows Producing orders for on site installation. Installation of windows on site. Drilling and punching holes in frames. Maintaining safety standards on work shop floor (ISO 2000)

Dublin, Ireland

 Assistant Mast Rigger. Assembling radio towers and masts. Installing cable equipment and satellite systems