Marcus Mueller Email & Phone Number

Beverly Hills, CA, US

Calistoga, US

Overseeing the entire hotel including Rooms, F&B, Sales, Marketing, Revenue Management, PR, Finance and HR in direct report to the President.Successful reopening after full closure for renovation of the restaurant Solbar and the SPA.Successful increase of RevPAR by 15%.Virtuoso Luxury Hotels portfolio inclusion in 2015Forbes Travel Guide / Four Star.

Overseeing the entire hotel in the capacity of General Manager in responsibility of Front Office, Housekeeping, Maintenance, Sales, Food and Beverage outlets, Administratives. Implementation of various physical improvements, new culinary concept, increasing RevPar, ADR and GOP. Leveraging the service levels and introduction of new Management styles in.

Los Angeles, CA, US

Part of Executive Team managing the hotel closure in Sept/2009 / Second in command after General ManagerOct/2011 successful reopening of Hotel Bel-Air including staff recruitment, training, infrastructure set up, FF&E, OS&E sourcing and Budget.Responsible for Front Desk, Concierge, PBX, Valet, Bellmen, Housekeeping, Maintenance, SPA in direct report to.

Project Manager assisting with Pre-Opening accomplishments such as departmental configuration in all aspects for Front Desk, Concierge, Bellmen, Doormen, Valet, Housekeeping, Engineering. Further assistance in Human Resources Pre-Opening standards and departmental set up in terms of New Hire Forms manual, Employee Handbook, Job Descriptions. Managing the.

Paris, FR

Entire Property inspection and evaluation on maintenance, service standards and housekeeping. Improvement propositions for all areas and competitor analysis including report and SWAT analysis.

London, London, GB

Responsible for Front Desk, Concierge, Doormen, Bellmen, PBX, Butlers, Security in Execuitve Committee position. Successful management of complete hotel closure (03/2007) and hotel reopening (12/2007) including involvement in design, OS&E, FF&E, operational standards creation, recruitment. Investment of $150M into renovation. During hotel closure.

Los Angeles, CA, US

Temporary secondment to create a full hotel guest room survey in relevance to design, maintenance, suggestions for improvements. Additional tasks were Duty Management, cross training in Accounting, Security, Front Desk, Housekeeping, Concierge, Reservations, PBX, Valet, Belldesk.

Munich, DE

Responsibility for Front Desk, PBX, Concierge, Housekeeping in Deputy position for Resident Manager on Department Head Level. Successful management of partial hotel closure and reopening at investment of $30M. Representative for companywide PMS changeover project including the technical, operational and training implementation.Official hotel representative.

Responsible for Front Desk, Guest Services, Rooms/ Groups and Restaurant Reservations, Travel Agent commission handling, staff scheduling in Deputy Function to Asst. General Manager

Cologne, DE

Overseeing the Bellmen, Doormen, Wardrobe Attendants and schedulingResponsibility for special guest requests (tickets, restaurants, limousines, etc.)Shiftleading at the Front Desk as required/scheduledDuty Manager (midweek/weekend)Member "Golden Keys" (Les Clefs d'Or) / Germany

Room Allocation, VIP arrivals and departures, Invoice Handling, Training new employees, managing schedules, Duty Management

Night Manager, Reservations Handling, Check In, Check Out, Groups Handling, Duty Management, Room Allocations, Online reservations systems updates

Hotel Management Degree, Hotel Management

A Level