Marcus Muffley Email & Phone Number

Bend Oregon

• Supervise 32 staff during the highly regulated blood collection process to ensure safety, quality, purity, potency, accuracy of paperwork, as well as maintain excellent customer service on a daily basis
• Review all medical donation documents from each blood donor to verify donor eligibility
• Perform immediate corrective action to correct any variables preventing efficient donor flow
• Ensure staff are current on all pertinent continuous training
• Develop and perform all… Show more
• Develop and perform all yearly performance evaluations for 32 direct reports

Portland, Oregon Area

• Develop and execute audits of all functional processes and systems to ensure continuous compliance
• Participate and/or lead process improvement and change management teams
• Gain and maintain the confidence of all operations staff to advance quality improvement efforts
• Participate on problem solving teams to find the true root cause of problems and prevent recurrence (CAPA)
• Influence culture change by serving as advocate for staff regarding quality programs and philosophy… Show more
• Influence culture change by serving as advocate for staff regarding quality programs and philosophy

Boise, Idaho Area

• Assist and advise departmental management in investigating process deviations to determine true root cause by analyzing qualitative and quantitative data as well as responsible staff investigations
• Conduct system audits (In-process reviews) to ensure product and process quality is maintained
• Customer Concern Coordinator managing and resolving external customer concerns/complaints

Boise

• Oversee all of the day to day functions of the equipment database and equipment calibration activities
• Verify all validation plans for each piece of equipment meets strict FDA requirements (IQ/OQ/PQ)
• Assist in staff development to become leaders within the organization
• Serve as department resource and spokesperson for interdepartmental projects and meetings
• Assist in strategic cost saving measures by increasing efficiency Monitor departmental efficiency to effectively… Show more
• Assist in strategic cost saving measures by increasing efficiency Monitor departmental efficiency to effectively reduce time and cost in equipment down time. Show less

• Supervise all aspects of production, including supplies and staffing level
• Ensured all daily production goals were satisfied to senior management's request
• Managed tech support to determine surface mount machine dysfunctions were resolved timely

Education record

Education record