Marcus Muffley Email & Phone Number

Bend Oregon

• Supervise 32 staff during the highly regulated blood collection process to ensure safety, quality, purity, potency, accuracy of paperwork, as well as maintain excellent customer service on a daily basis • Review all medical donation documents from each blood donor to verify donor eligibility • Perform immediate corrective action to correct any variables preventing efficient donor flow • Ensure staff are current on all pertinent continuous training • Develop and perform all… Show more • Supervise 32 staff during the highly regulated blood collection process to ensure safety, quality, purity, potency, accuracy of paperwork, as well as maintain excellent customer service on a daily basis • Review all medical donation documents from each blood donor to verify donor eligibility • Perform immediate corrective action to correct any variables preventing efficient donor flow • Ensure staff are current on all pertinent continuous training • Develop and perform all yearly performance evaluations for 32 direct reports • Manage staff scheduling to ensure each blood drive operation is adequately staffed Show less

Portland, Oregon Area

• Develop and execute audits of all functional processes and systems to ensure continuous compliance • Participate and/or lead process improvement and change management teams • Gain and maintain the confidence of all operations staff to advance quality improvement efforts • Participate on problem solving teams to find the true root cause of problems and prevent recurrence (CAPA) • Influence culture change by serving as advocate for staff regarding quality programs and philosophy… Show more • Develop and execute audits of all functional processes and systems to ensure continuous compliance • Participate and/or lead process improvement and change management teams • Gain and maintain the confidence of all operations staff to advance quality improvement efforts • Participate on problem solving teams to find the true root cause of problems and prevent recurrence (CAPA) • Influence culture change by serving as advocate for staff regarding quality programs and philosophy • Review and approve: advertising/promotional materials, equipment Approval for Use forms, executed validation plans, procedure change requests, evaluate returned blood products for redistribution, customer concerns coordinator for external customers complaints, donor reaction and injury reports and batch Show less

Boise, Idaho Area

• Assist and advise departmental management in investigating process deviations to determine true root cause by analyzing qualitative and quantitative data as well as responsible staff investigations • Conduct system audits (In-process reviews) to ensure product and process quality is maintained • Customer Concern Coordinator managing and resolving external customer concerns/complaints

Boise

• Oversee all of the day to day functions of the equipment database and equipment calibration activities • Verify all validation plans for each piece of equipment meets strict FDA requirements (IQ/OQ/PQ) • Assist in staff development to become leaders within the organization • Serve as department resource and spokesperson for interdepartmental projects and meetings • Assist in strategic cost saving measures by increasing efficiency Monitor departmental efficiency to effectively… Show more • Oversee all of the day to day functions of the equipment database and equipment calibration activities • Verify all validation plans for each piece of equipment meets strict FDA requirements (IQ/OQ/PQ) • Assist in staff development to become leaders within the organization • Serve as department resource and spokesperson for interdepartmental projects and meetings • Assist in strategic cost saving measures by increasing efficiency Monitor departmental efficiency to effectively reduce time and cost in equipment down time. Show less

• Supervise all aspects of production, including supplies and staffing level • Ensured all daily production goals were satisfied to senior management's request • Managed tech support to determine surface mount machine dysfunctions were resolved timely

Education record

Education record