Manages the company’s network using Cisco Systems and AT&T’s MIS/PNT products mixed with Leased Circuit and VPN solutions through broadband internet.Manages the company’s Internet Access Services using a mixture of Cisco Systems, Sonicwall, and Cisco PIX/ASA Security hardwareManages the company’s mail and collaboration server – IBM Lotus Domino, and other Mobility enabling solutions to allow access to users’ mail/calendar/contacts functionality as well as provide product stock, location, and ordersAnalyze and assess network requirements for company acquisitions/integration and new branch/warehouse establishment and provide end to end solutions for implementationManages the company’s IP-based phone system (Mitel ICP3300) comprised of 30+ locations clustered using MCD 6.0 and monitored using Prairiefyre Contact Center Management SolutionsInstalled and manages Oracle Enterprise Management System (aka Hyperion BI) used to generate scheduled reports for finance, purchasing and inventory, sales per region and per product, and more. Installed and manages Web Commerce server using IBN WebSphere and a custom API that links this to the company’s ERP systemEstablished and provided disaster recovery mechanism by setting up colocation facilities with IBM in Boulder, CO and installing Cisco routers and MPLS on hot-standbyProvide effective solutions for network redundancy by utilizing IPSEC VPN tunneling allowing the company to continue working while the MPLS link to HQ is offlinePlans and implements network integration required by company acquisitions. Tasks include installation of a new MPLS circuit, new phone system, reconfiguring LAN and gateways to allow multiple path routing, DNS changes, email user provisioning, client software installation, warehouse terminal installations and more.Works with vendors, construction companies, data cabling companies, telecom providers to establish connectivity, phone service, Internet and other network related services

Analyzed and managed customer requirements by designing and packaging telecommunications products and services to meet customer needs.Managed implementation projects from order processing, service implementation to billingProvided 2nd tier customer support by troubleshooting WAN connectivity issues, isolating the problem and creating resolutions to address the issuesManaged provisioning projects by allocating resources, scheduling project team members, identifying milestones, and solidifying the processes to create Standard Operating ProceduresWorked with other Telecom companies such as Quest (now Centurylink), Global Crossing, AT&T, Verizon/MCI, etc to provide last mile solutions for specific internal and external customer requirements