Administer IT user and infrastructure environments and systems, both on-premise and in the cloud.Assists in security findings mitigation.Offers configuration and troubleshooting support to clients. Creates knowledge base articles and cross trains IT staff as needed.Supports project tasks on small and medium sized technical project implementations.Executes, maintains, and monitors automation scripts in PowerShell and other scripting languages.Responds to alerts and escalates events to teams as needed.Administers group policy and Active Directory.Track infrastructure hardware assets and software inventory including licensing.Provides application and network monitoring metrics to report out monthly.Confirms accuracy of new and existing procedures and policies related to network Systems.Review documentation of knowledge base articles (KB’s), network systems, services, and procedures. Identifies areas of deficiency.Performs other duties as requested by the team and business.Participates in the on-call rotation cycle.

• Provides Tier 2 IT support for end-user computing devices to all employees and contingent workers in multiple offices.• Responds to incidents and requests using the ServiceNow ticketing system, providing resolution within a complex moderately-paced business environment.• Images, configures, deploys and troubleshoots end user computing devices including laptops & desktops (Dell/HP/Lenovo), printers, and wireless devices.• Uses Active Directory for Administration/Maintenance of organization assets• Install, configure, and troubleshoot Windows based operating systems, MS Office and Internet browsers• Install & Setup Avaya 9650 VOIP Deskphones• Configures and supports remote network access including VPN client and connectivity.• Troubleshoots incidents and fulfills requests within established Service Level Targets.• Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.• Provides a high level of customer service.• Interacts with business end-users, Service Desk, facility engineering, IT Information Security, and technology providers.

 Perform IT duties within a small office environment OS installations, primarily Windows 7 and Windows XP and some Windows 10 Hardware and Software installations/troubleshooting, primarily Office 365 and Outlook Active Directory, Remote Desktop with Windows Server 2008 Data Recovery Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets with clients PC manufacturers

Conducted clinical history interviews by telephone for prospective clients of major medical insurance companies to gain information necessary for the underwriting processUsed Milliman Intelliscript System & RSA Medical Inc. TeleMed Proprietary Software

Responsible for patient medical care in multiple inpatient and outpatient settings (pediatrics, obstetrics and gynecology, internal medicine, surgery, family practice)Dictation of patient discharge hospitalization summaries

Performed research toward elucidation of genetic causes of asthmaPerformed manual/automatic pipettingPerformed polymerase chain reactions (with radioisotope and without), acrylamide electrophoresis, automated radiographic film developing, automated DNA sequencing

Conducted independent research projects involving DNAUtilized molecular biology techniques, polymerase chain reaction, cloning, southern blotting, autoradiography, dideoxy DNA sequencing, agarose/acrylamide electrophoresis