• Digital and Business Transformation Leader: Orchestrated and executed a company-wide digital transformation strategy, overseeing the successful implementation of key systems including SAP ERP, MRP, WMS, Data Warehouse, Business Intelligence, EDI, Middleware, AI, Salesforce Manufacturing Cloud & Analytics, Tableau, and comprehensive cybersecurity measures.• Technology and Systems Leadership: Headed the digital strategy for Supply Chain, Distribution, Marketing & Digital Marketing, and E-commerce, driving innovative initiatives to enhance customer experience and increase market share.• Portfolio and Project Management: Directed the digitalization efforts resulting in optimized operations and accelerated growth, particularly within the manufacturing and CPG sectors, fostering a robust and scalable infrastructure to support rapid expansion.• SAP and Salesforce Solution Ownership: Managed the implementation and optimization of SAP and Salesforce solutions, ensuring alignment with business objectives and maximizing ROI.• Vendor Management: Managed vendor relationships and negotiated contracts to secure favorable terms, optimizing the organization's technology investments and driving cost efficiencies.E-commerce Operations Management: Championed the expansion of the company's D2C operation in the USA and Canada, leveraging digital platforms to increase market reach and revenue streams.• Cybersecurity Initiatives: Built a robust roadmap for cybersecurity initiatives, assessing current vulnerabilities and risks while outlining strategic objectives and timelines for implementation.• Committee Membership: Actively participated as a member of the cybersecurity, operations, and marketing/digital marketing committees, contributing to strategic decision-making and alignment across the organization.• Cross-Functional Collaboration: Collaborated closely with cross-functional teams to identify and address digital needs, goals, and opportunities across the organization.

VP of Technology and Systems and overseeing the E-commerce and Digital Marketing (Middle & Bottom Funnel) & Operations D2C department.Responsible for Digital and Business Transformation for Fit Foods Manufacturing and for the brands: Mutant, Pure Vita Labs, North Coast Naturals and R3P Life.www.iammutant.comwww.pvl.comwww.northcoastnaturals.comwww.fitfoods.ca

Head of IT / Systems & Digital Strategies, E-commerce and supporting Digital Marketing & Operations.- I am responsible for the departments of Systems & Infra-structure, E-commerce, Digital Marketing and also, I have been working for almost two years as responsible for the D2C operation (USA and Canada). - I am responsible for the Business & Digital Transformation in the company, analyzing the business requirements of all departments to identify unmet digital needs, goals, and opportunities throughout the organization, using my system & business knowledge to assist and providing solutions - Acting as a Solution owner / Scrum Master / Project Manager of the SAP ERP, MRP, WMS systems and responsible for all technology operations and evaluate them according to established goals. - Responsible to devise and establish IT policies and systems to support the implementation of strategies - Responsible to purchase efficient and cost-effective technological equipment, software and inspect the use of it to ensure functionality and efficiency - Identify the needs for upgrades, configurations or new systems and report to upper management - Control budget and report on expenditure - Assist in building relationships with vendors and creating cost-efficient contracts - I oversee the system manager, project manager, e-commerce coordinator, product owner, business analyst, data analyst, developers and other professionals such as contractors & SAP partners - Also, I support the internal users, doing sometimes system management functions, which include: database management, reviewing business process, system monitoring, reporting and planning integration and new projects.

Head of Systems & Digital Strategies and E-commerce (Amazon, Walmart and Webstores)Responsible for Digital and Business Transformation for Fit Foods Manufacturing and for the brands: Mutant, Pure Vita Labs, North Coast Naturals and R3P Life.

• Fit Foods uses SAP Business One for its ERP system and the Add-Ons: BeAs (MRP, Production, Resource and QA), Outlook CRM, Ipayment from BoyumIT; WMS (Warehouse Management System) from Produmex; Shipping system from Process Weaver, BI360, EDI from SPS Commerce and Magento and Shopify Ecommerce.• Work as in-house Project Manager and Solution Owner with ERP system provider for the systematic implementation of new solutions and improvements to the business process in the ERP, CRM, Business Intelligence, EDI and Ecommerce systems.• Responsible for the implementation of the SAP Business One ERP system in Canada and USA.• Responsible for the implementation of the warehouse management system (Produmex) in four warehouses which requires integration of the Sales & Distribution, Supply Chain, Purchasing and Finance modules. Also two Pro-Pack warehouses in USA.• Responsible for the implementation of the MRP system (BeAs) which requires integration of the WMS, Supply Chain, Purchasing, Finance and QA modules.• Responsible for the implementation of the additional Add-Ons: ProcessWeaver (Shipping), Outlook CRM, IPayment, SPS Commerce (EDI) and BI360 (Business Intelligence).• Also handle support the internal users, doing system management functions, which include: database management, reviewing business process, system monitoring, reporting and planning integration and new projects.

• SureWerx uses Epicor for its ERP system, Salesforce Sales & Commerce andEDI systems.• Work as in-house lead with ERP system provider for the systematic implementation of newsolutions and improvements to the business process in the ERP, CRM and BusinessIntelligence systems.• Responsible for the implementation of the Prelude ERP system for two new acquisitions ofthe group, doing the mapping and conversion data.• Responsible for the implementation of the warehouse management system in six of eightwarehouses which requires integration of the Sales & Distribution, Supply Chain,Purchasing and Finance modules.• EDI Support - Analyzing and Fixing Errors (ASN, Order and invoice).• Also responsible for the implementation of the TDF CRM system.• Overseeing technical side of implementation of Salesforce, CRM and E commercesystems.• Also handle support the internal users, emails and network issues and perform systemmanagement functions, which include; database management, system monitoring,reporting, system back-up, preventive maintenance, capacity planning and all necessaryupgrades.

JCI Vancouver is a non-profit membership based organization, part of a worldwide community of young active citizens in 125 countries who share the belief that in order to create positive change, we must take collective action to improve ourselves and the world around us. Engaging in activities ranging from community development to international projects, members demonstrate their social responsibility and improve themselves through participation, leadership and action.As member of the board of directors, I was responsible for providing oversight and governance to externally ran short-term and sustainable community projects of JCI Vancouver Chapter.

Responsibilities:• Working as a CRM Data Analyst with the Marketing Service team to deliver EmailMarketing, Direct Mail Marketing and Telephone Marketing Company services to Intrawestand Whistler Blackcomb. I was responsible for the maintenance of the SAS processes anddata stores, as well, I was responsible for the design and maintenance of SAS queries thatare used to extract customer lists for use in marketing campaigns.

Responsibilities:• Digital Transformation and System Implementation with a focus on SAP and Salesforce systems and strategy, helping customers improve sales & customer experience, enhance performance, and reduce operations costs.• SAP Project Implementation: Led the implementation of SAP projects, including ECC, IS-U CCS, CRM and BW systems. • Customer Relationship Management: Ensured strong customer relationships through effective communication and support.• Comprehensive Project Management: Planned and analyzed functional and technical design, implementation, quality assurance, maintenance and support, knowledge transfer, customer relationship management, and overall project management.Key Projects:Mexico (09/2012 to 05/2013):• ARCA Continental (Coca Cola Mexico) – Project: Tele Sales o Role: Project Leader for SAP CRM Functional and Technical leader ConsultantColombia and England (02/2011 to 08/2012):• SABMiller – Project: Global Solution o Role: Project Leader for SAP SD/Order to Cash Master Data Functional and Technical Consultant (England) and SAP CRM Functional and Technical Consultant (Colombia)Brazil • AES Eletropaulo I-SU/CCS Project (02/2010 to 01/2011):• SOTREQ - CRM Project (01/2010 to 02/2010):• VALE - Business Partner/Relationship Project (01/2010):• AES Eletropaulo I-SU/CCS Project (10/2009 to 12/2009):• J. Macêdo – Germinar Project (03/2009 to 09/2009):• Comgás – DNA Project (I-SU/CCS Project) (02/2009 to 03/2009):• BHP Billiton Brazil – One SAP Project (01/2009 to 02/2009):• Braskem Petrochemicals – Formula Sul Project (06/2008 to 11/2008) and Formula Project (05/2008 to 06/2008)

• Digital Transformation and System Implementation with a focus on SAP systems and strategy, helping customers improve sales & customer experience, enhance performance, and reduce operations costs.• SAP Project Implementation: Led the implementation of SAP projects, including ECC, IS-U CCS, CRM and BW systems. • Comprehensive Project Management: Planned and analyzed functional and technical design, implementation, quality assurance, maintenance and support, knowledge transfer, and customer relationship management.• Customer Relationship Management: Ensured strong customer relationships through effective communication and support.• Training and Knowledge Transfer: Facilitated knowledge transfer and training for internal teams and customers, ensuring smooth transitions and system adoption.Key Projects:• Energies Brazil Group (Bandeirante, Escelsa, Enersul) – Brazil, 07/2007 to 04/2008- Role: SAP CS/CRM Consultant and Technical Lead for IS-U CCS- Responsibilities: Acted as both functional and technical consultant in customer service. Responsible for the design, configuration, testing, and support for energy industry utilities.• AES El Salvador - Global Project Genesis – El Salvador, 09/2006 to 06/2007- Role: SAP BW Consultant for R/3, IS-U CCS, and Legacy Systems- Responsibilities: Managed the design, configuration, testing, and support for energy industry utilities.• Energies Brazil Group (Bandeirante, Escelsa, Enersul) – Brazil, 06/2006 to 08/2006- Role: SAP BW Consultant for ECC and IS-U CCS- Responsibilities: Responsible for the design, configuration, testing, and support to energy industry utilities.• AES Eletropaulo – Genesis Project – Brazil, 11/2005 to 05/2006- Role: SAP BW Consultant for R/3 and IS-U CCS- Responsibilities: Managed the design, configuration, testing, and support for energy industry utilities.

• Financial Management and Risk Analysis: Managed financial aspects and conducted risk analysis for projects, ensuring successful outcomes for the Matrix/Brazil services division, and provided support to teams in Argentina and Mexico.• PMO Responsibilities: Acted as the Project Management Office (PMO) responsible for the overall project results, overseeing project execution and performance.• Business Analysis: Conducted thorough business analysis using ERP, CRM, and Business Intelligence tools to drive insights and improvements.• Partner and Alliance Management & Startup: Involved in prospecting and servicing partners and alliances, fostering strong relationships to support business growth.• Ecosystem and Free Software City Projects: Participated in the Ecosystem project and the Free Software City project, defining requirements and building websites to support these initiatives.• Training and Development: Trained internal employees on system usage, enhancing their proficiency and productivity.• Community Involvement: Volunteered to train school children, contributing to community development and education.• Public Speaking: Represented TOTVS as a speaker at events, showcasing ERP and CRM functionalities and promoting company solutions.

• Data Science and Statistical Modeling: Leveraged historical data to build predictive models for future insurance claims, employing statistical techniques and tools such as SAS, SQL, BRIO, Visual Basic, ASP, Access, and Analyzer.• Process Automation and Information Management: Automated processes and managed information flow to enhance efficiency and accuracy in handling data for various insurance products including Auto, Home, Business (Small and Medium), and Agro Business.• Risk Analysis: Conducted risk analysis to assess and mitigate potential risks, ensuring the stability and profitability of insurance products.• Business Intelligence: Generated and analyzed business intelligence to propose changes in activities, rates, risk assessments, and warranties offered for business insurance.• Business Analysis and Product Development: Acted as a business analyst, contributing to the development of insurance products by identifying market needs and creating effective solutions.• Training and Support: Provided training and support to internal employees, insurance brokers, and external partners, ensuring they were well-equipped with the knowledge and tools needed to succeed.• Support and Collaboration: Provided comprehensive support to regional branches and offices, delivering actionable insights and information related to business insurance.

• Design and Development: Collaborated with company owners to design, develop, test, and deploy web applications, ensuring high-quality user experiences for customers.• Pre-Sales and Post-Sales Support: Acted as a software engineering consultant, providing technical support and expertise during both the pre-sales and post-sales phases.• Customer Deployment: Successfully deployed web solutions to customers, ensuring seamless integration and functionality.• Testing and Quality Assurance: Conducted rigorous testing to identify and resolve issues, maintaining high standards of performance and reliability.https://www.soc.com.br/

• Project Leadership: Led a team in the development and implementation of the e-mail server project (Outlook) and the Corporate Portal (Extranet) for the Unibanco Group. These tools are now integral to daily operations for all employees.• Technical Support: Provided comprehensive technical support to users across various companies within the Unibanco Group. Responsibilities included network, computer, and printer support, as well as software installation.• Service Delivery: Ensured high-quality service delivery to all companies within the group, addressing a wide range of technical issues promptly and efficiently.• Build Support: Managed and executed technical support for the entire build, ensuring seamless implementation and functionality.

Notary Assistant, Office boy, IT/Systems support, Customer Services, Operations and Cashier