Marcus Patterson Email & Phone Number

Austin, Texas Area

• Demonstrated exemplary leadership attributes overseeing retail and logistics operations; supervised services with maximum customer focus and efficient, high-quality services with the quickest possible turnaround while.
• Identified long-term strategic service opportunities; provided clear corporate vision and philosophy, recruiting, training and supervising 12-14 employees while maintaining one of the lowest turnover percentages.
• As Subject Matter Expert, traveled to other stores, evaluating service centers; created, developed and executed a training program that was rolled out company-wide due to its wildly publicized success
• Ensured maximum profitability and compliance with company standards and procedures were met
• Maintained an open door policy, keeping communication open and ironing out dilemmas immediately
• Improved staff efficiencies and reduced operational costs by monitoring monthly job reports while increasing customer service

• Directed and oversaw the production and distribution of reconditioned units for sale, service and auction, maintaining integrity of over $8M in inventory assets; made prudent and profitable decisions on units meeting.
• Recruited, hired and trained 50 associates and managers; delegated responsibilities, evaluated performance and mediated conflicts
• Developed high performance teams, coaching and assessing career potential while enhancing existing skills to prepare for future roles; ensured associates provided the best-in- class customer experience, which altered.
• Built vibrant team relations by providing group learning, affable feedback and communicating through touch-base conversations
• Established atmosphere and energy of store, increased profitability, maintained systems and oversaw inventory logistics
• Maintained accountability for store’s performance, payroll, shrinkage, merchandising and housekeeping standards

San Antonio, Texas Area

Established long term customer and associate relationships through the selection development of advisors and technicians. Supervised automotive technicians while providing oversight with the purchase of parts, materials, and equipment. Consistently achieved results in volume and CSI and worked to see team attain Blue Oval Certification.