Marcus Peedell Email & Phone Number

Poole, GB

Poole, England, United Kingdom

Responsible for all aspects of support team management including recruitment and selection, induction and ongoing performance development. Responsible for all aspects of SBS Budgets service desk, training and implementation including capacity analysis, scheduling and quality assurance. Responsible for SBS Budgets contract management including agreeing.

Poole, Poole, United Kingdom

 Providing an efficient and professional helpline service to the education sector.  Day to day management of the internal service desk operations. Ensuring all information relating to schools is kept confidential and filed appropriately.  Providing financial and computer system advice and support to the education sector, including monthly accounting.

 Assisting my Relationship Managers with managing the risk, relationship and reward of a portfolio of c50 SME clients that benefit from Invoice discounting and Factoring facilities. Managing the day to day operation of a varied portfolio which covers a variety of sectors including construction, manufacturing, printing, recruitment and security..

 Responsible for the processing and allocation of incoming all BACS payments and cheques for my Clients. Liaising with my Clients regarding any unallocated payments whilst performing against individual and team targets to ensure a consistently high level of service and customer satisfaction. Completing a high volume of credit control calls in order to.