Marcus Peeples Email & Phone Number

Marietta, Georgia, United States

Atlanta Metropolitan Area

Ensure Company and brand standards of operations are strictly adhered to & department heads have proper coverage through adequate staffing.Resolve guest issues to ensure high guest satisfaction in a tactful and courteous manner.Review guest service scores daily to identify areas of improvement, recognize positive achievement and implement correct action where necessary.Monitor the operation to ascertain budgeted goals are achieved. Maintain high sanitation standards for food handling and maintenance equipment.Counsel, coach, discipline and terminate team members as appropriate with HR review and input to ensure compliance with company policy. Hire and train team members to maintain a smooth and efficient operation. Ensure all brand standard training is completed within the required time frame as dictated by the brand or state law. Ensure weekly schedules reflect business needs and are adjusted accordingly. Maintain personnel and payroll files in compliance with Company policy. Work with housekeeping and engineering to block rooms as necessary for maintenance.Promote a safe work environment to minimize liability and expense. Regularly walk the property to evaluate the hotel’s physical condition and communicate with team members. Ensure property reports are completed with accurate information and follow company policy. Report any items in need of repair. Follow all safety procedures while working.

Alpharetta, Georgia, United States

Schedules staff’s work schedules and duties according to productivity standards and forecasted occupancy; monitors staff’s adherence to schedules and duties.Conducts monthly department meetings to review new procedures and solicit input from all employees.Actively participates in sales discussions, meetings, and plans.Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction.Recruits, hires, trains, and provides career development for staff; conducts performance evaluations and provides feedback for employees.Conducts training classes regarding safety, security, department procedures and service guidelines.

Florence, Kentucky, United States

Manage the overall front house guest experience to include check-in, guest problem resolution, billing, and appreciation upon departure. Motivates staff within all hotel departments and establishes a productive working environment for hotels.