Marcus Peeples Email & Phone Number

Marietta, Georgia, United States

Atlanta Metropolitan Area

Ensure Company and brand standards of operations are strictly adhered to & department heads have proper coverage through adequate staffing.Resolve guest issues to ensure high guest satisfaction in a tactful and courteous manner.Review guest service scores daily to identify areas of improvement, recognize positive achievement and implement correct action.

Alpharetta, Georgia, United States

Schedules staff’s work schedules and duties according to productivity standards and forecasted occupancy; monitors staff’s adherence to schedules and duties.Conducts monthly department meetings to review new procedures and solicit input from all employees.Actively participates in sales discussions, meetings, and plans.Responds quickly to guest.

Florence, Kentucky, United States

Manage the overall front house guest experience to include check-in, guest problem resolution, billing, and appreciation upon departure. Motivates staff within all hotel departments and establishes a productive working environment for hotels.