-Successfully managing a team of 14 Sales Professionals, assisting in closing integrated business cloud services for new customer hosted voice and data agreements, and driving team to exceed aggressive sales targets. -Increased sales team quota attainment by 35% from Q4 2014 to Q1 2016. -Condensed the average sales cycle from 19 days to 13 days by adding an efficient sales ‘Dashboard’ tool for each agent, and conducting SalesForce trainings. -Developed a Call Sequencing Model for the SMB Sales Team, resulting in a 22% increase in call quality scores. -Strengthened the business relationship with our Costco partner, resulting in a new 3 year sales contract extension which added in data solutions, increasing monthly sales by 15%. -Partnered with Marketing team to implement new infrastructure to increase sales activity and accurately track qualified leads. -Created an effective hiring process for the SMB Sales Team, resulting in increased year over year growth by on-boarding elite level talent. -Implemented new 'Sales Integrity Guidelines', resulting in a consistent level of ethics and integrity throughout all sales channels.

-1 of 7 Managers out of 40 picked to launch a new department selling both Comcast and Verizon Wireless Services. -Achieved 1st place for V.O.C (Voice of the Customer) surveys for 2013, amongst 40 Managers.-Maintained overall 1st place team for sales pertaining to Verizon and Comcast services 6 out of 7 months for 2014. -Managed a team of 15 Comcast agents to drive sales metrics and maintain a top tier team throughout the West Division, for new and existing Comcast Customers. Transitioned and cross sold current customers into Comcast bundle packages, and offered upgrades/new lines of business with Verizon, our wireless partner. -Collaborated with Director and VP on new comp plan structures, while creating new department incentives. -Conducted weekly coaching’s revolving around exceptional discovery and positioning technique in order to maximize every sales opportunity. -Defused escalated customer concerns that needed to go beyond the front-line agent for assistance-Assisted with hiring and on-boarding new employees to ensure team success in handling high volume sales situations.-Continuously motivating sales agents, adapting to individual personalities, and over-driving team metrics.

-Finished in the top 3% in both Sales and Customers Retained for 2011-Appointed Team Lead for Management, point of contact in there absence, providing both 1 X 1 coaching and daily metrics.-Retained Comcast clientele through probing and positioning techniques, up-selling the value of service, and cross-selling additional products. -Handled escalated customer concerns that needed an elite level agent. -Conducted training in new hire classes, taking live calls to exhibit Retention environment.

-Recruited into new role in order to create and develop call center call monitoring form and standards. -Monitored entire company staff of 60+ agents, and provided immediate coaching and feedback on how to successfully present Ygnition products to customers.-Performed weekly and ongoing employee trainings, discussing new business strategy around new products and promotions

-Highest overall team performance in Sales and CSTS (Customer Service Transaction Survey).-Received award from the client (Verizon Wireless) as a result of attaining perfect CSTS scores for 6 months straight. -Partnered with clientele to provide feedback tools used to improve employee representatives effectiveness. -Managed team of 20 sales agents on proper call handling technique for dealing with Verizon Wireless customers. Included probing for potential sales opportunities, along with assisting in all areas of a customers concerns ranging from technical support, billing, and retention. -Maintained an exceptional call handling time and first class customer service experience.