● Implemented effective troubleshooting techniques to resolve software and hardware issues promptly,minimizing downtime and optimizing customer productivity.● Provided technical support to customers, troubleshooting issues and providing guidance on how to usesoftware and hardware products to optimize performance.● Collaborated with the sales team to develop sales strategies, promotional campaigns, and product displays, contributing to increased sales and customer engagement.

Orchestrated prior knowledge of shell scripting to automate up to 75 percent of client’s Excel information, improving workload proficiency Coordinated with team members to give access placing users in unique AD groups with group policies to help streamline the business structureSupervised updating physical servers, mobile devices, and laptops using Active Directory, Cloud log, and firewall backlogs to help increase scalability for accessibility Ventured out in deploying potential new cloud architectural design by integrating Microsoft Azure VM, Network, and Azure Backup to increase productivity by 60 percent

● Managed multiple priorities, effectively balancing customer service responsibilities with administrativetasks, resulting in completion of assignments efficiently in a timely manner.● Conducted financial analysis and managed cash flow, ensuring accurate measurement of profitability and losses by reconciling daily cash register and safe totals with product sales data.