Collected on various first party credit accounts, within a collections unit where there is an average of 25 calls per day, increased personal productivity to an average of 35 to 40 calls per day.Negotiated payment arrangements and settled accounts on behalf of the company.Remained as the one of the top collectors on company collection reports.Maintained files and company correspondence.Provided customers with loan payoffs, account balances, amount due on loans, and general… Show more Collected on various first party credit accounts, within a collections unit where there is an average of 25 calls per day, increased personal productivity to an average of 35 to 40 calls per day.Negotiated payment arrangements and settled accounts on behalf of the company.Remained as the one of the top collectors on company collection reports.Maintained files and company correspondence.Provided customers with loan payoffs, account balances, amount due on loans, and general questions.Collected on all past due balances from 1 to 90 days in arrears within an assigned portfolio which was not shared amongst collectors.Collected on all past due balances from 1 to 180 days in arrears within an assigned and shared portfolio.Besides regular assignments, implemented a system utilizing Microsoft Excel which resulted in the ease of identification of new accounts as well as the ability to track delinquent accounts based on the various reasons behind the arrears which improved customer payment rates by analysing and effectively supporting these accounts that had been neglected.Expanded on the aforementioned by implementing the use of mass emails (mail merges) to prioritize new accounts that were in arrears due to the last monthly instalment being rejected via the Company’s standing order with a success rate of 70% improved collections.Improved customer payment rates by analysing and effectively supporting these accounts that had been neglected.Prepared the relevant journals, memos, calculations, as well as liaised with the Finance department for accounts in dispute.Kept company and department goals in line each month by setting up payment and setting up forbearance agreements over the phone.Maintained files and company correspondence. Show less

Assigned to a group of two for a project aimed at reducing the balance of the Post Redemption journal which contained payments from customers who overpaid upon the closure of their mortgage facility.Contacted a daily average of 25 customers.Completed the project within 6 months whereby there was an 80% reduction in the post redemption journal.Implemented a system of accountability in order to allow for the ease of tracking of all customers who were refunded over the duration of the… Show more Assigned to a group of two for a project aimed at reducing the balance of the Post Redemption journal which contained payments from customers who overpaid upon the closure of their mortgage facility.Contacted a daily average of 25 customers.Completed the project within 6 months whereby there was an 80% reduction in the post redemption journal.Implemented a system of accountability in order to allow for the ease of tracking of all customers who were refunded over the duration of the project, the number of customers, the total monetary value of these refunds as well as the same information for the customers who we were unable to contact. Show less