Managing a team of statisticians to support collections and recovery modeling efforts for U.S. Credit Cards, Consumer Lending, Small Business, Deposits and Europe portfolios.Managed the development and implementation of numerous statistical models that are critical inputs to the Bank’s collection and recovery strategies such as: Delinquency stage (e.g., 5-Day, 30-Day, 60-Day, etc.) models which predict the likelihood of an account rolling to a higher delinquency stage. Optimization models, such as account resolution and recovery placement models, which are used to select specific collection treatment strategies to maximize return on investment. Incremental affect models which are used to identify Customers whose behavior can be affected by a specific collection or recovery treatment.o Managed the development and implementation of an automated model recalibration application to update stage specific delinquency models on a monthly basis.o Worked closely with senior management and audit partners from across the bank to ensure all models are compliant and validated in accordance with the Office of the Comptroller of the Currency (OCC) model risk guidelines.o Selected by senior executives to participate in an enterprise talent partnership initiative which provides opportunities for senior leadership engagement at the executive level.

Managed a team of statisticians to support marketing, account management and collections activities for the Consumer Lending portfolio.o Managed the development and implementation of Risk Application, Collection and Marketing Models.o Managed the development of a semi-automated model validation application that would later be used as a prototype for a fully automated and department wide model validation system.o Regularly interacted with senior managers and business analysts.

Managed a team of statisticians and lead generation analysts in support of Auto Insurance, Credit Insurance, Brokerage and Business Card products.

Managed a team of statisticians in the development of various cross-sell marketing models for Auto Insurance, Credit Insurance, Brokerage and Business Card products.Managed the recruitment efforts of the department to fill various statistical modeling positions.

Managed business client relations with Travel Membership and Auto Insurance business partners while continuing to provide all modeling and analytical support.

Responsible for developing, implementing and validating Direct Mail and Telemarketing marketing models (Response, Approval, Net Credit Response) for the Travel Membership (Cendant) and Auto Insurance (American International Group, Inc.) cross-sell efforts.