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Marcus Phillips Email & Phone Number
Senior Programme Manager - Agile Change Delivery
at
TSB Bank
1 work email found
@tsb.co.uk
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Programme Manager - Agile Change Delivery
Location
Grovesend, Wales, United Kingdom
Company size
Who is Marcus Phillips? Overview
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Quick answer
Marcus Phillips is listed as Senior Programme Manager - Agile Change Delivery at TSB Bank, a company with 5 employees, based in Grovesend, Wales, United Kingdom. AeroLeads shows a work email signal at tsb.co.uk and a matched LinkedIn profile for Marcus Phillips.
Marcus Phillips previously worked as Senior Manager - Agile Change Delivery at Tsb Bank and Lead Business Manager (Digital) at Tsb Bank. Marcus Phillips holds A Level, Mathematical Statistics And Probability, Accountancy, Information Technology, Pass from Gorseinon College.
Company email context
Email format at TSB Bank
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{first}.{last}@tsb.co.uk
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AeroLeads found 1 current-domain work email signal for Marcus Phillips. Compare company email patterns before reaching out.
Profile bio
About Marcus Phillips
I am a highly experienced banking professional that excels in strategic planning, delivering operational improvements and enhancing customer experience. Over the last 20 years I have grown my career by constantly delivering exceptional results that have led to millions of pounds in cost reduction and commercial growth. As well as, reducing customer complaints, improving customer advocacy and Net Promoter Scores.From a simple step change in a process, designing new process and ways of working, leading in a migration or supporting on a robotics programme - each day I ensure the business I work for delivers the level of customer service their customers deserve, whilst achieving its financial requirements.I'm always on the look out to take more on and push the boundaries on what can be achieved. With my work ethic, a wide array of expert level skills and a friendly approachable manner, I consistently deliver both personally and collectively above and beyond what is expected.
Listed skills include Management, Project Management, Knowledge Management, Consulting, and 7 others.
Current workplace
Marcus Phillips's current company
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Tsb Bank
10 roles
Marcus Phillips work experience
A career timeline built from the work history available for this profile.
Senior Manager - Agile Change Delivery
Current
Jun 2024 - Present
Lead Business Manager (Digital)
Mar 2023 - Jun 2024
Lead Project Manager
Nov 2021 - Mar 2023
Strategic Business Manager
Through detailed analysis of complex data and wider market research I identify opportunities for commercial growth, cost reduction and ways to improve operational efficiency. I manage these items through design and delivery and post go-live I ensure all potential benefits are realised.I'm also responsible for providing strategic guidance to the Bank.
Mar 2019 - Oct 2021
Corporate Affairs Manager
As a migration expert I led TSB's Corporate Affairs team safely into the new world. I had to manage internal and external impacts as a result of migration and deliver solutions and mitigants in a faced paced and challenging environment.I owned and managed all high profile customer impacts and complaints, finding workable solutions for both parties to limit.
Jan 2018 - Mar 2019
Customer Journey Manager
Responsible for shaping and delivering all types of change across the bank with the main focus being on customer outcomes. Knowing the business was key, as well as having a deep understanding of legal and regulatory policy - allowing me to achieve outcomes that fit with the TSB strategy and deliver a first-class customer experience.
Dec 2016 - Jan 2018
Assistant Manager - Business Readiness
In a busy and challenging world of banking, and one that has seen me go through one migration in TSB becoming a stand alone bank. I now find myself going through a second migration as we merge with Sabadell. In a position of high pressure and importance, I thrive. Being agile in everything I do and having a wealth of experience across many different.
Jan 2015 - Dec 2016
Knowledge Management Consultant
With a delivery of top performances combined with a broad knowledge and expertise of banking I took the opportunity to lead a specialist Knowledge Management team. I was responsible for managing all the help and support documents required for Telephone Banking Advisers to complete their jobs on a daily basis. I would proactively seek out and review.
Jan 2014 - Jan 2015
Branch And Telephone Banking
While at the Lloyds Banking Group I excelled at many jobs and quickly progressed my career, gaining invaluable experience across many business channels. Starting off as a Phonebank Adviser, within12 months I was promoted to a Team Leader position - my team of 12 delivered over 125% of both sales and service targets. With the success I had shown in such a.
Apr 2009 - Jan 2014
Team & coworkers
Colleagues at TSB Bank
Other employees you can reach at tsbbank.com. View company contacts for 5 employees →
4 education records
Marcus Phillips education
A Level, Mathematical Statistics And Probability, Accountancy, Information Technology, Pass
Gorseinon College
Gcse, Mathematics, Business Studies, Physical Education, Grade A
Penyrheol Comprehensive
Gcse, Science (Double Award), Geography, Grade B
Penyrheol Comprehnsive
Gcse, English Language And Literature, Information Technology, Grade C
Penyrheol Comprehensive
FAQ
Frequently asked questions about Marcus Phillips
Quick answers generated from the profile data available on this page.
What company does Marcus Phillips work for?
Marcus Phillips works for TSB Bank.
What is Marcus Phillips's role at TSB Bank?
Marcus Phillips is listed as Senior Programme Manager - Agile Change Delivery at TSB Bank.
What is Marcus Phillips's email address?
AeroLeads has found 1 work email signal at @tsb.co.uk for Marcus Phillips at TSB Bank.
Where is Marcus Phillips based?
Marcus Phillips is based in Grovesend, Wales, United Kingdom while working with TSB Bank.
What companies has Marcus Phillips worked for?
Marcus Phillips has worked for Tsb Bank and Lloyds Banking Group.
Who are Marcus Phillips's colleagues at TSB Bank?
Marcus Phillips's colleagues at TSB Bank include Adib Zerzeri, Farouk Ammari, and Jacqui Hunter.
How can I contact Marcus Phillips?
You can use AeroLeads to view verified contact signals for Marcus Phillips at TSB Bank, including work email, phone, and LinkedIn data when available.
What schools did Marcus Phillips attend?
Marcus Phillips holds A Level, Mathematical Statistics And Probability, Accountancy, Information Technology, Pass from Gorseinon College.
What skills is Marcus Phillips known for?
Marcus Phillips is listed with skills including Management, Project Management, Knowledge Management, Consulting, Internal Communications, Customer Relations, Process Improvement, and Customer Service.
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