Marcus Plummer Email & Phone Number

Greater Memphis Area

• Provides users with Onsite Support which includes password recovery, network trouble shooting and equipment setup. • Performs maintenance on assigned products to include technical diagnostics, break/fix, installation virus removal and customer call assistance.• Utilize screen connect and Microsoft remote desktop to remotely connect to users workstations to resolve IT related issues.• Utilize problem tracking software, Connect Wise to effectively measure, track technology problems for resolutions and documentation.• Perform Active Directory and Exchange user and group maintenance tasks• Responsible for configuring and deploying desktop/laptop computers for new employees.

Greater Memphis Area

Construction of circuits from schematics, image and restore hard drives while maintaining OS Systems and networks; building and repair of computers, laptops and tablets.

Greater Memphis Area

Inspect, test, and repair hand held scanners that appear to have physical damage or software issues

Greater Memphis Area

Installation\upgrade of residential networks to make sure cable systems meet B.R.I.S standards

Greater Memphis Area

Troubleshoot and repaired Hewlett Packard printers, power supplies, and hard drive failures that were under warranty