• Direct and control business operations, provide strategic guidance and ensure the company achieves its financial vision, mission and long-term goals.• Implement company strategy and manage cash flow, reporting and company performance.• Develop and successfully implement company policy and strategic operating plans, directing strategy towards efficient operations and profitable growth.• Ensure all KPA’s are achieved by the Sales Director, Buying Manager and Admin Manager and that quarterly KPA reports have been completed.• Provide leadership to teams, driving performance and achievement of deadlines.• Plan and conduct two coaching sessions per month with employees to facilitate growth, mentorship and implementation of corrective action.• Manage conflict resolution and handle customer queries and issues.• Motivate staff through incentives and conduct annual salary reviews.• Oversee cost management of the branch and report on monthly variances. • Ensure adherence to Health & Safety guidelines.• Supervise branch stock management activities.• Manage HR functions and ensure all new staff are provided with the required tools and training to perform their job functions. Achievements:• Spearheaded the successful opening of a new branch in Cape Town South Africa at 33 years of age and have grown and run it for 16 years.

• Assisted in managing all aspects of banqueting, including planning and executing details for banquets whilst ensuring adherence to health and safety measures.• Managed a diverse range of functions, liaising with clients to obtain a thorough brief of requirements and ensure functions were set up accordingly.• Supervised the set-up of bar and service areas for food and drinks to be served.• Managed the disassembly of function rooms.

• Supervised all aspects of banqueting, with responsibility for hiring, training, disciplining and evaluating banquet employees. • Provided leadership and overall supervision to banquet staff, ensuring a high standard of guest satisfaction whilst operating within established budgets.• Managed a diverse range of functions, liaising with clients to obtain a thorough brief of requirements and ensure functions were set up accordingly.• Provided training for bar and waiting staff, ensuring well-skilled employees.