Marcus Porter, Mba Email & Phone Number

Camillus, NY, US

Syracuse, New York, United States

• Directed and administered larger strategic growth vision as well as day to day operations of dialysis facilities while ensuring compliance with established company and regulatory guidelines to provide high quality.
• Led 10 teams through effective management of communications, customer service, quality patient care, marketing, and responsible fiscal management. Developed and applied operational strategies and actions to ensure.
• Reduced missed treatments by 25% through implementation of a patient and staff education program raising accountability for and to patient quality and outcomes.
• Reduced controllable turnover by 52% through employee engagement, leadership accountability and the application of a team approach to recruitment ensuring the proper identification and vetting of candidates.
• Created a specialist team to address staffing capacity contributing to the reduction in turnover, while ensuring all employees receive the appropriate training and education to position team members to do their best.
• Promoted the development of the area management team through coaching, training, stretch projects and leadership development programs.

• Empire Hearing & Audiology/True North - Private Equity Multiple brand and multi-site business unit management with full P&L responsibility – Led external and internal sales teams, Recruiting, Marketing, Acquisition.
• Led discovery process for potential acquisitions: Identify the degree of cultural alignment, financial analysis, relationship building for potential provider partners and staff, with process and productivity analysis.
• Integration of new practices: Partner with business owners do develop integration action plan that will provide path to achievement. Average acquisition growth of 3x industry average.
• Provider development: Identify and lead the future leaders of our company. Position future leaders in projects and plans to provide experiences that can be harnessed to grow provider skills and capabilities.
• Rebranded 25 separate brands to 1 regional brand. Design and align all aspects of rebranding to include external & Internal Marketing, staff organization, standard operating procedures, asset allocation, and service.
• Annual budgeting

• Multiple brand and multi-site business unit management with full Top Line P&L responsibility – Led external and internal Sales teams, Marketing, Clinical, Customer service, and Billing/Collection.
• Increased per person productivity by more than 100% by implementing sales process and portfolio management best practices for clinicians, increasing close rate by 49.1%.
• Developed and managed national leadership training program. With the goal of providing onsite leadership training through modeling the implementation of an active management schedule with key learning points of.
• Directed the integration of 3 competitor acquisitions, with key achievements of complete talent retention, increased sales productivity, and increased employee satisfaction.
• Developed and executed $2.6M multi medium, call to action regional marketing plan.
• Executed a rebrand strategy that combined 6 brands into one name and set of best practices while continuing to achieve revenue goals.

• Multi-site business unit management with full P&L responsibility – Led external and internal Sales teams, Marketing, Clinical, Customer service, and Billing/Collection.
• Established database mining best practices utilized by the internal sales unit and front desk to bring patients back to the practice for repeat sales, which now account for 60% of total revenue.
• Increased marketing ROI by creating an internal sales team, ensuring that trained sales professionals were taking leads generated by marketing.
• Increased sales opportunities by more than 300% by standardizing front desk and clinical procedures to identify and funnel them, which also provided a consistent quality patient experience.
• Reduced accounts receivable (A/R) by 30% by establishing billing unit standards and implementing a new scheduling and billing software to streamline processes to focus on revenue cycle and collection.

Syracuse, New York

• Multi-site management with full P&L responsibility - Led all functional areas including Clinical, Distribution, Customer Service, A/R.
• Increased year-over-year revenue and net operating income by at least 7% annually in the face of reduced reimbursement, through top line sales growth, while also monitoring staffing levels, expenditures, asset.
• Assisted in the development and implementation of new policies to ensure proper submission to changing Medicare reimbursement policy.
• Created patient satisfaction performance improvement process: “Operational Excellence” - improved patient satisfaction outcomes by 10%, resulting in regional roll-out.

Syracuse, New York Area

• Led and managed team responsible for the processing of workers compensation medical bills ensuring a high level production efficiency and accuracy through mentoring, coaching, direction and supervision.
• Maximized key performance indicator results by setting expectations, with consistent feedback and redirection of employees, while building and sustaining a team of 17 members capable of executing assigned.
• Reduced cost per unit processed by 11% through knee to knee management of staff.
• Increased customer satisfaction by 12% through proactive contact with internal and external customers.

• Responsible for reviewing, analyzing and processing disability claims while maintaining production and quality standards.
• Assess medical information and formulate claim management direction.
• Ensure strong client relationships and satisfaction with pro-active contact.
• Effective communication of claim process with claimant and superior customer service.
• Application of claim process while exceeding goals for quality.

Syracuse, New York Area

• Developed and maintain a client base by telemarketing, workshops, presentations and referrals,with a focus of cultivating networking relationships with centers of influence.
• Structure asset allocation models and implemented portfolio strategies based on client goals and tolerances relevant to current market/economic conditions.
• Tailored retirement and college savings portfolios to meet individual goals and needs based on statistical measurement of investment suitability.
• Cash flow analysis for fixed income portfolios.

Master Of Business Administration

Bachelor'S Degree, Economics