Directed and administered larger strategic growth vision as well as day to day operations of dialysis facilities while ensuring compliance with established company and regulatory guidelines to provide high quality dialysis services and outstanding patient care to the community. • Led 10 teams through effective management of communications, customer service, quality patient care, marketing, and responsible fiscal management. Developed and applied operational strategies and actions to ensure outstanding quality patient care and services while adhering to regulatory and company guidelines, ensuring efficiency and economic benefit to the organization.• Reduced missed treatments by 25% through implementation of a patient and staff education program raising accountability for and to patient quality and outcomes. • Reduced controllable turnover by 52% through employee engagement, leadership accountability and the application of a team approach to recruitment ensuring the proper identification and vetting of candidates.• Created a specialist team to address staffing capacity contributing to the reduction in turnover, while ensuring all employees receive the appropriate training and education to position team members to do their best work.• Promoted the development of the area management team through coaching, training, stretch projects and leadership development programs. • Created a robust communications process between all managers and staff within the area and clinics by leading communication sessions ensuring the appropriate dissemination of communication to direct patient care and support staff within the area. • Acted as the primary liaison to Medical Directors, Medical Advisory Board members, and referring physicians, ensuring appropriate communication of company initiatives. Responsible for developing and maintaining strong Medical Director and physician relationships as well facilitating Clinical Manager and staff relationships with physicians.

Empire Hearing & Audiology/True North - Private Equity Multiple brand and multi-site business unit management with full P&L responsibility – Led external and internal sales teams, Recruiting, Marketing, Acquisition integration, Clinical, Customer service, and Billing/Collection.• Led discovery process for potential acquisitions: Identify the degree of cultural alignment, financial analysis, relationship building for potential provider partners and staff, with process and productivity analysis.• Integration of new practices: Partner with business owners do develop integration action plan that will provide path to achievement. Average acquisition growth of 3x industry average.• Provider development: Identify and lead the future leaders of our company. Position future leaders in projects and plans to provide experiences that can be harnessed to grow provider skills and capabilities.• Rebranded 25 separate brands to 1 regional brand. Design and align all aspects of rebranding to include external & Internal Marketing, staff organization, standard operating procedures, asset allocation, and service offerings.• Annual budgeting• Strategic leadership and planning to position the business to win market share both in sales and industry talent recruitment/retention.• Financial analysis for assessment of current location investment/divestment.• Team development & mentorship through large scale rollout trainings, knee to knee training, and project assignment.• Focus on operational growth and development to expand capacity while increasing quality of patient experience.• Program development and testing for repeatable and scalable processes using data-based decision making. • Integration of new practices: Partner with business owners do develop integration action plan that will provide path to achievement through addressing improvement items identified in discovery process.

Multiple brand and multi-site business unit management with full Top Line P&L responsibility – Led external and internal Sales teams, Marketing, Clinical, Customer service, and Billing/Collection.• Increased per person productivity by more than 100% by implementing sales process and portfolio management best practices for clinicians, increasing close rate by 49.1%.• Developed and managed national leadership training program. With the goal of providing onsite leadership training through modeling the implementation of an active management schedule with key learning points of delivery of expectations and accountability through follow up. • Directed the integration of 3 competitor acquisitions, with key achievements of complete talent retention, increased sales productivity, and increased employee satisfaction.• Developed and executed $2.6M multi medium, call to action regional marketing plan. • Executed a rebrand strategy that combined 6 brands into one name and set of best practices while continuing to achieve revenue goals.

Multi-site business unit management with full P&L responsibility – Led external and internal Sales teams, Marketing, Clinical, Customer service, and Billing/Collection.• Established database mining best practices utilized by the internal sales unit and front desk to bring patients back to the practice for repeat sales, which now account for 60% of total revenue.• Increased marketing ROI by creating an internal sales team, ensuring that trained sales professionals were taking leads generated by marketing.• Increased sales opportunities by more than 300% by standardizing front desk and clinical procedures to identify and funnel them, which also provided a consistent quality patient experience. • Reduced accounts receivable (A/R) by 30% by establishing billing unit standards and implementing a new scheduling and billing software to streamline processes to focus on revenue cycle and collection.

Multi-site management with full P&L responsibility - Led all functional areas including Clinical, Distribution, Customer Service, A/R. • Increased year-over-year revenue and net operating income by at least 7% annually in the face of reduced reimbursement, through top line sales growth, while also monitoring staffing levels, expenditures, asset utilization and inventory levels to ensure maximum profit margins. • Assisted in the development and implementation of new policies to ensure proper submission to changing Medicare reimbursement policy.• Created patient satisfaction performance improvement process: “Operational Excellence” - improved patient satisfaction outcomes by 10%, resulting in regional roll-out.

Led and managed team responsible for the processing of workers compensation medical bills ensuring a high level production efficiency and accuracy through mentoring, coaching, direction and supervision.• Maximized key performance indicator results by setting expectations, with consistent feedback and redirection of employees, while building and sustaining a team of 17 members capable of executing assigned responsibilities. • Reduced cost per unit processed by 11% through knee to knee management of staff.• Increased customer satisfaction by 12% through proactive contact with internal and external customers.

Responsible for reviewing, analyzing and processing disability claims while maintaining production and quality standards.• Assess medical information and formulate claim management direction.• Ensure strong client relationships and satisfaction with pro-active contact. • Effective communication of claim process with claimant and superior customer service. • Application of claim process while exceeding goals for quality.

Developed and maintain a client base by telemarketing, workshops, presentations and referrals,with a focus of cultivating networking relationships with centers of influence. • Structure asset allocation models and implemented portfolio strategies based on client goals and tolerances relevant to current market/economic conditions.• Tailored retirement and college savings portfolios to meet individual goals and needs based on statistical measurement of investment suitability.• Cash flow analysis for fixed income portfolios.