Marcus Powell Email & Phone Number

Oxon Hill, Md, Us

Washington, District Of Columbia, Us

Packaged software using PowerShell and deployed it through MECM/SCCM following departmental standards.Designed and implemented Windows 10 Desktop/KIOSK images in MECM/SCCM to support multiple public library rooms for the Library of Congress.Developed and troubleshot scripts (PowerShell, Batch, C#) to address infrastructure issues and streamline software deployment.Acted as the Software Packaging Subject Matter Expert (SME) for third-party applications.Provided Tier III/VIP escalation support for the Service Desk, handling an average of 35 tickets weekly.Managed Windows 10 configuration and imaging using MECM/SCCM.Oversaw software and driver updates for MECM/SCCM desktop images.Conducted system analyses and maintained Windows 10 lifecycle upgrades for the desktop workstation environment.Managed Identity and Access Management for Azure subscriptions, including Azure AD, Azure AD Application Proxy, Azure AD Connect, and Azure AD Pass-through Authentication.Resolved Azure AD issues related to Office 365, Active Directory, and CAIDM integration.Addressed synchronization issues with Microsoft Managed Services Service Provisioning Provider.Created and updated various PowerShell scripts for Windows, Active Directory, Azure AD, and Office 365.

Falls Church, Va, Us

Serve as team lead for the Desktop Engineering team.Designed, developed, built and implemented SPYRUS Windows to Go solution for use by 5000+ users.Served as subject matter expert for Federal Branch Chief of Network ManagementServed as Board Member for assessing\approving new hardware for the Desktop environment.Experience in management and troubleshooting of MECM. Managing Boundaries, Client policies and overall health and analysis (RAP).Package, Application deployment through MECM. Including the Application Catalog.

Falls Church, Va, Us

Provided server- and client-side support to Server Operations and Customer Support for MECM-related issues.Create\Modify Group Policy objects used to configure desktops.Developed Installshield templates used by the entire Engineering team for software packaging.Provided Tier III/IV support for systemic workstation issues in the enterprise.Created/Improved automation scripts (Powershell, VBScript, Shell) for software installation, workstation and server configuration and MECM maintenance tasks.Developed Windows 10 baseline configuration and image.Provided analysis and recommendations of IT systems and solutions such as encryption, client management and application development.Administered virtual servers and workstations using vSphere ESXiSetup MBAM server and deployed Bitlocker to environmentDeveloped automated solutions upon project request using Powershell, Installshield Installscript, VBScriptBuilt server to house virtual machines used for testing by the entire Engineering team.Designed, built and Windows 7,10, Server 2008 R2 and Server 2012 R2 image using MECM and MDT.Maintained MDT\MECM Image, Software and Driver updates.

Washington, District Of Columbia, Us

FWG employee supporting the DC Government as Desktop Support Analyst.

Silver Spring, Md, Us

Tampa, Fl, Us

Education record

Hope Project Certificate, It & Professional Development