Marcus was responsible for introducing detailed Project Management processes, Senior Project Management of major client web projects, new project quoting strategies and resource management. Clients included: Seaspan, Vancity Credit Union, Canada’s Digital Technology Supercluster, Globe Constellation Group of Organizations including Delphi Group, and more.Senior project management of the Design, development and deployment of Shopify/ecommerce websites, CMS websites, custom projects, web strategy/consultation projects, user story sessions, and data migration projects.Comprehensive client training, business analysis, and development assistance• Assessment of Web business, recommendations and improvements consultation• Introduced the concept of Strategic Discoveries to the sales process • Introduced, mentored, and conducted client User Story sessions• Introduced minimum maintenance fee structure and reduce overwhelming maintenance queue • Introduced formal Change Request and Risk Assessment processes • Senior project management of the Design, development and deployment of Shopify/ecommerce websites, CMS websites, custom projects, web strategy/consultation projects, user story sessions, and data migration projects• Comprehensive client training, business analysis, and development assistance• Immediate intervention on project overage where scope creep had not been identified, resulted in multiple thousand dollar change requests on several projects• Ensuring clearer and transparent commitment levels to clients through assertive assumption writing in proposals• Introduced Project Templates, tracking, set up in Asana • Asana Portfolio and Workload resource planning setup and scheduling from initial rollout• Responsible for ongoing estimation Team (w/UI Lead and Tech Lead) and assisting in the sales process; including contributing to contract, pricing, and proposal writing

Served as part time consultant for several colleagues; web developers, designers, entrepreneurs, independent contractors and firms. - Strategic Discovery- Sales - Proposal writing and pricing; RFP responses - Stakeholder interviews- Project Management

Primarily focused as Project Manager for the flagship product, Real Estate Webmasters' CRM (REW CRM) and related products. This project was a full-time role with crucial release timing, involved managing the growth of a large team of 12-16 developers, and steering a release “task force” with company wide release communication.• Planning scope, budget, timeline, execution• Scrum Master • Identifying and documenting risks• Ongoing planning as scrum master with Product Owner and team through the Agile process (2-3 times per week outside of daily stand-ups) to prioritize the value of each sprint: • Sprint Planning/Sprint Review/Sprint retrospective meetings • Triage/Backlog Grooming/Prioritization • Scheduling/Resourcing• Constant change management, sprint adjustments through Agile process, release revisions, timeline management, communication steering and progress reporting• Leveraging JIRA data reports for monitoring variances and to-the-minute reporting• Risk Mitigation plan, impediment removal, issue resolution• Managing interdependent sub-projects (product add-ons and templates) and release timing in conjunction with main project• Delivering product requirements to support and implementation staff to execute hosting transfer to SaaS cloud, including performance requirements• Conduit to feedback and execution; Continuous Improvement based on client and internal feedback• Managing patch and update timing• Working closely with QA to ensure quality and regression testing periods• Project manager for new CRM design template (Vision) • Client facing Project Management for a few clients including billion dollar Real estate agencies such as Aaron Kirman and other large accounts such as Military Home Search

Responsible for the management of some of Graphically Speaking's major accounts, web development and application development projects. These accounts include Port Metro Vancouver's public site and subsites, Absolute Software, Haywood Securities, Kobelt Marine, Slater Vecchio Law Firm, Langeman Manufacturing, the Municipal Insurance Association of BC, First Majestic Silver, Global Coupon, and the Los Angeles County Bar association.• Large scale and customized ECM/CMS and Document Management systems implementations using Sitefinity, Wordpress and Sharepoint, including comprehensive client training and development assistance• Complex third party integration with Sitefinity and Sharepoint• Mapping out document management publishing workflows, implementing organizational governance, user permissions and rights• Document systems’ hierarchy mapping and Information Architecture• SharePoint development; using SharePoint to create the necessary views, filters, and metadata• Client internal insurance based software• Event systems (IMIS)• eCommerce third party systems implementation (Iciniti, Shopify)• Web development strategy, budget control, risk management, change request procedures, requirements gathering, documentation, developer management, working directly with Technical Directors and Account Directors• Responsible for ongoing estimation and assisting in the sales process; including contributing to contract and RFP response writing• Working within a fixed price, waterfall approach – yet encouraging clients to be more agile in terms of new development approaches in the future (Weekly or bi-weekly releases)

Responsible for managing all aspects of many of the Level's largest accounts and web initiatives, including clients such as: Grant Thornton LPP (Intranet, Extranet, and public facing Website), Rocky Mountaineer (public website, e-commerce booking engine, agent website sales hub), Rogers Canada (RetailWeb; tasked based intranet installed in every Rogers and Fido store across Canada), Golf BC (public website, mobile website, a website for the Golf BC owned Crystal Lodge, and parent company Burrard Group international), Coast Hotels, Tourism Whistler, BC Housing (public site and extranet), AG Hair Cosmetics, Joey Restaurants, and Elmira University.• Managing accounts with 500K annual spends for multiple years, including complete ground up website redesign / development projects, managing tight timelines for promotional and time based initiatives, concurrent development initiatives, and deployments involving ever changing priorities and multiple branch development• Responsible for managing web developers from Junior developers to senior Tech leads using the agile development process, including daily scrums and use of the JIRA issue management tracking system• Developing strategic plans for e-commerce deployment, booking engine design, 3rd party systems integration, promotional enhancements and multiple re-design and information architecture restructuring for Rocky Mountaineer• Strategic planning and development of multiple initiatives for GTNet, Grant Thornton's complex intranet, which is used as the single online tool for over 2,000 employees across Canada. This includes an employee profile section, CRM management tools, and consolidating multiple departments' external systems• Conducting discovery sessions using “user stories” for GolfBC mobile website, Burrard Group, Crystal Lodge and Toshiba Canada

Responsible for leading the Sales Team for Vancouver and Toronto in the RFP process, proposal writing, sales presentations, estimating and budgeting. This includes multiple successful bids, such as winning proposals for Toronto Transit Commission, BC Liquor Stores, Threewave Software and Royal Canin• Worked with Marqui closely, a SaaS provider to the improve websites during transition of Fraser Institutes' websites• Led the Vancouver web development group by developing and defining process for strategic services such as stakeholder interviews, business analysis, requirements documentation,heuristic evaluations, usability assessments, social media initiatives, and software research and recommendations• Responsible for all senior account management services as main contact for all major Vancouver accounts, including the transition of 40 clients during the acquisition from RadiantCommunications to Devlin• Responsible for leading the Sales Team for Vancouver and Toronto in the RFP process, proposal writing, sales presentations, estimating and budgeting. This includes multiple successful bids,such as Toronto Transit Commission, BC Liquor Stores, Threewave Software and Royal Canin• Managed project timelines and budgets; coordinating / facilitating cross functional teams• Selected and managed ECM/CMS and software suppliers, ensuring quality, maintaining 3rd party relationships, and ensuring cost control

Project Manager for Website development projects from discovery through design, development, quality assurance and deployment for many of Radiant's major clients including Gardenworks, Dayton Boots, Coco GiftCards, Maple Leaf Storage, Park Royal Shopping Centre, ICBC and Aircare RepairNet• Main point of contact for all of WebCare clients including Grouse Mountain, Please Mum, Oppenheimer Group, Henry Schein Arcona, Coastal Contacts, Coast Hotels, Concert Properties, Parklane Homes, Ballard Power, Translink, Pacific Northern Gas• Writing Proposals and defining presentation format for major web development projects• Responsible for managing the WebCare service offering and its growth. The service eventually contributed to over 20% of Radiant's Web development revenue and resulted in significantlyincreased client retention• Ongoing website and maintenance• Guaranteed response times• Marketing campaigns, surveys, and e-blasts• Bulk, pre-paid maintenance contracts and budgeting• Strategic planning and working with third party marketing providers such as Saatchi & Saatchi / Publicis for Soya world (So Good, So Nice), Ogilvie for Canadian Springs / Danone• Responsible for defining and writing proposals and estimates for all WebCare clients• Manage resource team allocations and ensuring quality