• Executes key HR strategies and initiatives in support of the objectives of several Headquarters functions.• Provides coaching to leaders and employees to influence and drive outcome and change.• As an internal consultant, leads key processes including talent development, organizational design, succession planning, compensation planning, and employee relations activities.• Monitors progress of HR programs and initiatives against HR and business metrics, milestones and goals.• Partners with clients to determine the best actions to drive high performance levels and enhance team effectiveness.• Partners with the recruiting team to oversee staffing initiatives to effectively recruit, interview and select candidates.• Identifies, evaluates, and resolves employee relations, work performance, and organizational productivity concerns. Supports management by providing human resources advice, counsel, and decisions.• Provides coaching/consulting on change initiatives to drive organizational change and enhance business performance.• Partners with managers and other teams across Genworth to ensure programs and practices align to the desired culture, employee engagement, community relations and diversity goals of the organization.Management of monthly/quarterly HR metrics for headquarters functions.

• Successful implementation of key organizational initiatives including the establishment of performance management platform, completion of compensation planning, and transition to new HRIS system in 2022• Led high-volume recruitment efforts that increased organizational staff by 30% in a 10-month period• Provides coaching and consulting for managers with employee-related issues• Executed planning staff retreat to increase employee morale that resulted in a Net Promoter Score of 100• Partners with external clients to oversee employee benefits, payroll, and employee relations activities• Manages media partnerships, including the identification and development of collaborative relationships with organizations that directly advance the goals and objectives of Groundswell’s programs

• Identified key performance indicators for the organization’s HR and Talent Management functions and developed recommendations for excellence and improvement• Updated and implemented employee policies and procedures• Presented and administered accurate and timely HR data to senior leadership and the Board of Directors• Led daily all-staff meetings that consisted of team building, connection, and organizational announcements

• Led training and coaching sessions for 200+ high school and middle school students through interactive learning opportunities on leadership topics to influence change and drive positive outcomes• Partnered with counselors and teachers to ensure program activities aligned with desired goals of schools• Provided strategic insight on all program initiatives that increased minority student engagement by 20%• Managed program efficiency and effectiveness for 7 IRON school sites across the Central Virginia area

• Provided human resources business partner support to three lines of business that served 150+ employees• Facilitated New Hire Orientation sessions to a total of 230 employees and managers in a three-year period• Developed a comprehensive business continuity plan documenting protocol during emergency situations• Responded to employee relation issues such as employee complaints and harassment allegations• Led the Culture & Engagement Committee that fostered ideas on inclusion and community involvement• Supported the planning, recruitment and interviewing of job applicants to fill 90+ entry-level and senior-level job openings in an 18-month span

• Partnered and collaborated with applicable departments to support Division and Departmental initiatives, company events, meetings, and projects• Maintained human resource information system records and compiles reports from the database• Distributed and monitors employee feedback surveys and ensures they are done in a timely manner • Provided support to the Human Resource team in the Life Insurance Division based in Lynchburg

• Directed call allocation of 415 call center employees to achieve company goals of 2%-7% abandon rates• Performed real-time monitoring of 4,500 customer calls to manage efficiency across seven lines of business• As an internal consultant across four departments, identified and evaluated daily capacity requirements and provided recommendations on staffing solutions• Provided three daily reports for senior leaders to analyze trends and help drive high performance levels• Maintained average answer speed at least 50% less than the average abandon time to increase call quality

• Educated over 400 high school males through interactive presentations about the importance of leadership, character, professionalism, respect, and selflessness through community service • Addressed the Amherst County Board of Supervisors and influenced them to provide the program with a $2,500 grant• Coordinated the IRON 5K Run for 130 adults and children that raised over $500 for the program’s student-focused activities • Conducted a business seminar teaching 25 high school males about dressing for success• Assisted in a mock-interview session with 10 high school students by simulating a real-time interview for a job opportunity• Collaborated with the Liberty University Society for Human Resource Management to carry out three community service projects in the spring of 2015

• Worked as the administrative assistant to the Director of Programming by overseeing and maintaining online Commuter Services software• Helped organize the annual Apartment Fair which hosts 12-15 housing vendors in Lynchburg to provide off-campus living opportunities for 13,000 residential college students • Assisted, transcribed, and filed voter registration forms for 1,000 college students for the City of Lynchburg• Analyzed business documents and policies and recommended better solutions • Scheduled and maintained 25 appointment calendars on a weekly basis • Operated telephone to answer or forward calls, providing information or taking messages• Greeted persons entering office, determined nature and purpose of visit, and directed or escorted them to specific destinations• Collected, sorted, distributed, or prepared mail, messages, or courier deliveries

• Answered customers' questions about merchandise and advised customers on merchandise selection.• Transported packages to customers' vehicles.• Greeted customers and learned what each customer wanted or needed.• Described merchandise and explained use, operation, and care of merchandise to customers.

• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.• Answered questions regarding the store and its merchandise.• Stocked shelves, racks, cases, and bins with new or transferred merchandise.

• Maintained knowledge of current sales and promotions.• Issued receipts, refunds, credits, or change due to customers.• Identified prices of goods or services, and tabulated bills using calculators, cash registers, and optical price scanners.• Answered customers' questions, and provided information on procedures or policies.• Requested information or assistance using paging systems.• Computed and recorded totals of transactions.