Marcus R. Email & Phone Number

Texas, United States

Las Colinas, TX

Las Colinas, TX

Las Colinas, TX

Las Colinas, TX

Provide infrastructure support for vCloud Air customers on vSphere 6.0 cloud environment with vCloud Director implemented as well as support OVHcloud customers on private cloud environments with vSphere 6.5 platform. Assist in implementation of infrastructure for customer workload migrations from vCloud Air to OVHcloud private cloud environments.

Provide tier 2 infrastructure support for customers in both shared and dedicated vSphere 6.0 environments (mostly Linux based). This includes virtual data centers, disaster recovery, DPS, OnDemand, NSX, and database (Postgres, Mongo, and SQL Server) support.

Farmers Branch, TX

-Monitor for alerts in vSphere 5.5 hybrid cloud environment received via EMC SMARTS, Hyperic, vCOPS, and Log Insight. This includes storage, network, compute hardware (ESXi hosts) and virtual machines.-Utilize APG Watch4Net, Strata, and vCenter to investigate gather information for investigation and escalation to proper engineering groups as.

Plano, TX

As Team Lead (12/27/2012 - 4/27/2013):-Provide direction and assistance to NOC technicians regarding GBAM SLAs, internal and external escalation points and procedures, ticket documentation, and technical troubleshooting.-Update turnover report outlining new and open high priority and business impacting issues to send at the end of each shift to the client.

Irving, TX

-Monitor voice and data circuits for alarms discovered by OpenNMS that would indicate errors that would affect quality of service or cause outages.-Troubleshoot alarms by logging into appropriate network devices to investigate and repair down or degraded circuits, trunk groups, channels, and call control elements.-Work with carriers, IP and voice data.

-Monitor server activity in a data center environment that includes several hundred hundred Dell PowerEdge web and database servers, multiple domains, and multiple VLANs.-Run SQL scripts and updates on servers as needed.-Recognize and resolve issues such as hardware and job failures and escalate to the proper department when resolution needs that.

-Accurately migrate each client’s HUD related data from one piece of software to another with weekly deadlines.-Required to be very detail oriented and organized when dealing with multiple clients per week.-Required to learn HUD rules and regulations in a short amount of time to perform the job successfully.-Communicate with development to help them.

B.S. In Computer And Information Sciences, Computer Programming

Computer Networking

Completed CCNA courses.