Marcus R. Email & Phone Number

Provide exceptional phone support for our clientele by putting the client first, communicating with transparency,and listening with compassion. Answers general inquiries and resolve customer complaints with limited escalation to Team Leaders. Document client discussions clearly and concisely. Review and obtain settlementapprovals from clients. Maintain a positive rapport with each client during each call.

United States

Helped customers achieve ownership by providing personal attention when managing their accounts. Achieved company standards on non-renewal closing percentages. Supported the overall needs of the store by assisting other Associates. Managed the collections process and counseled customers to gain timely leaseand merchandise renewals. Monitored payment history and habits to support the customer in ownership.

Orange County, California Area

Provide the best possible claim service to both the insureds and external customers. Perform thorough investigations, confirm and interpret coverage issues. Assess the damage value of a given incident and provide a preliminary estimate of its total cost to reserve files appropriately. Assess if an on-site inspection is warranted and assign a Field Adjuster. Review bills, estimates and proofs of Loss prior to making settlement and payment on a claim. Determine subrogation/salvage potential on all claims.

Lancaster, California

Support the performance of a Leslie's store to ensure that it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives.

Palmdale, California

• Monitor and ensure total customer satisfaction• Create manage and execute plans to increase sales and profits• Monitor and improve sales skills of all employees• Set specific goals for store performance and employee training and development• Provide leadership and guidance• Budgeting, pencil profit system and report analysis• Inventory management and security of all store assets

Palmdale, California

• Create, develop and implement sales strategies• Plan, organize and manage all sales activitiesIdentify, analyze and implement new methods and techniques to determine sales growth• Analyze, interpret and evaluate the effectiveness of sales, methods, costs and results• Handle customer complaints and solve conflicts within the company• Establish and implement sales objectives and goals• Compile and track sales data• Handle promotional materials and coordinate advertising

Palmdale, California

• Responsible for achieving budgeted sales, margins and managing all expenses. Ensures customer service, merchandising, operational, safety and security standards are met. • Oversees all front end operational functions and ensures all assigned employees are trained. • Managing all Sales Specialists' performance while working to achieve budgeted departmental sales goals, ensure maximum productivity by monitoring sales as compared to payroll expense, identifying sales opportunities, and setting the standard for providing exceptional service.

Palmdale, California

• Assists the store manager with the day-to-day operations of a retail store. Implements strategies to improve customer service, drive store sales, and increase profitability.• Ensures customer needs are met, complaints are resolved, and service is quick and efficient.• Maintains store appearance and product presentation to company standards.• Provides support to sales associates during peak periods or when scheduling conflicts arise.• Adjusts sales goals and procedures as appropriate for the store based on goals set by the district manager.

Palmdale, California

• Supervises and coordinates the daily activities of inside sales representatives.• Recommends changes to current inside sales techniques or procedures based on team performance and new selling techniques.• Duties include selling goods and attending to customers on the selling floor.• Responsibilities include inventory control in store merchandise receiving area, working with delivery personnel, and checking-in and counting merchandise received.• Oversees item pricing, and merchandise additions and deletions for retail operations.• Ensures accuracy of pricing data in database and of automated pricing system.