Marcus Radford Email & Phone Number

Louisville, Kentucky, United States

Provide IT support for clients remotely or at a client site. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Technically capable and a self-starter with strong organizational and customer service skills.Supervisory Responsibilities: May provide training and guidance to junior technical support staff.Duties/Responsibilities: Provides technical expertise, leadership, and project coordination services to support and maintain continuity of the organizations computer systems and networks. Monitors systems usage and needs. Researches, identifies, and recommends software and applications that will improve the stability of systems and networks. Researches, identifies, and recommends new hardware, software, and applications to support future and/or complex management information systems needs. Recommends and implements policies and practices to maximize resource utilization. Takes a lead role in the development, implementation, and maintenance of the data recovery aspects of the organizations disaster recovery plan. Maintains knowledge on developments, trends, and best practices in technology and business networks. Performs other related duties as assigned.Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal skills with ability to explain technical issues to technical and nontechnical staff. Strong analytical and problem-solving skills. Superior understanding of computer and networking hardware and software systems. Excellent time management skills. Proficient with Microsoft Office Suite or related software. Proficient with or able to quickly learn to use a broad array of networking and systems hardware and software.

Louisville, Kentucky Area

The IT Help Desk Analyst provides quality customer service and technical assistance to computer users via telephone and email. They receive, log, and trouble shoot all IT service requests and provide status updates on problem resolution.

Responsibilities and Duties Install and configure hardware and software Respond to tickets in accordance with SLA guidelines Record, track, and document the help desk request problem solving process including actions taken through to the final resolution Respond in timely manner to requests and issues Repair and replace equipment as needed Provide onsite and remote support to end users Assist in AV setups as needed for meetings Assist new hire training for basic IT needs. Set up new workstations for users (deploying equipment, checking over account setups). Heavy use of Windows and Mac OS devices Ability to work in Active Directory Understanding of Cisco Meraki Test new technology Create documentation for staff for training purposes Resolve Tier 1 support tickets Escalate tickets to proper support teams if required

Louisville, Kentucky Area

Professionals, who provide technical support, perform trouble-shooting functions and resolve customer issues are known as Technical Consultants. Consults become highly knowledgeable about the company's products or applications so that they can assist users, employees, and clients with any issues they may have.

Louisville, Kentucky Area

Package handlers perform various tasks in a warehouse setting. The main duties of the package handlers include ensuring successful delivery and transfer of goods to its intended destination. Package handlers perform physical labor and must be fit enough to lift packages that might weigh between 50 and 100 pounds.

Louisville, Kentucky Area

Creates the look, layout, and features of a website. The job involved understanding both graphic design and computer programming. Helped with maintenance and additions to the website. Worked with development teams or managers for keeping the site up-to-date and prioritizing needs, among other tasks.

Louisville, Kentucky Area

Responsible for operating and maintaining equipment in the facility and preparing items for distribution. Also, involves assembling and checking product parts, ensuring that all machinery runs smoothly, and assisting in the shipment of items.