Marcus Reed Email & Phone Number

New York, Ny, Us

New York, New York, Us

Woodinville, Wa, Us

Woodinville, Wa, Us

Washington, Dc, Us

Georgetown University Masters in Sports Industry Management with focus on Sports Marketing & Partner Activations.

San Francisco, Ca, Us

Stamford, Ct, Us

Account Director for citywide, corporate, and association group accounts.Total account management: Pro-Sports, Tech & Finance/Banking

Bethesda, Maryland, Us

Managed key accounts including Microsoft, Pro and College Sports Teams and Insurance for The Westin Bellevue. Oversaw the growth and development of Sales Coordinators, lead training sessions among peers sharing best practices, and consistently lead the Starwood Seattle Bellevue sellers in outside sales calls during Blitz weeks. Exceeded my revenue goals consistently throughout my 3 years in this role.Created multiple SMART Plans for Sales team to drive Group Room and Banquet Revenue over need periods.Established monthly Sales meetings to discuss SMART Plan results, and to collaborate on new ideas, strategies, best practices that are created as our SMART Plans evolve to tackle new areas of opportunity for our department to target in order to best achieve team success. Expert Level understanding & interpretation of P&L, StarReports, Group Pace, SIP Tool, BACPAC, and other various StarBoard Reports.ISAC BD Tool Champion – As the first BD Tool champion, I created and implemented innovative prospecting strategies and best practices that led The Westin Bellevue sales team to #2 out of all hotels in the NW Region (Bellevue/Seattle/Vancouver/Portland) in total ISAC BD Tool usage.

San Francisco, California, Us

• Two Time Manager of the Quarter Nominee – 2nd and 3rd Quarter, 2012• Manager on Duty for 553 room luxury hotel, operations point of contact for all groups in house, responsibilities include the interviewing, hiring and training of all Guest Service agents, Bell Desk Attendants, Door Attendants, Valet Attendants and Concierge agents• GEI (Guest Experience Index) Property Champion and founder of monthly Icon Invites Event for SPG VIP’s, Platinum and Gold Guests at The Palace Hotel• Represented Front Office team at daily operations meeting with GM and other department heads reporting all important information regarding the front office and the operations to the GM.• Represented Front Office at Resume meetings and Pre-Con’s with our groups. Helped create and manage reservations as well as manage hotel room inventory through TLPE, Light Speed and 3rd party booking channels on weekends when our in-house reservations team was not on property.

• I was responsible for interviewing, hiring, training and scheduling of all Front Desk Agent positions. • I was responsible for inventory and purchasing of all Front Desk and Bell Desk operating supplies and ensured quality control of all operation hardware and software.• Led the SPG enrollment tracking and incentives program to reward our talent who are enrolling guests into our Starwood Preferred Guest program (SPG)When assigned to cover the Overnight Shift:Responsible for all hotel operations during the moonlight shift including managing the Welcome Desk, Whatever/Whenever, Security, Engineering, IRD and Style departments and the talent members in each department to make sure they are taking their allotted breaks, adhering to all W Brand Standards and meeting LRA and AAA expectations.• Completed all Night Audit duties and paperwork as well as nightly W required reports (bucket check, HSI, lodgenet, balance sheets, What’s Up sheet) and duties(whiteboard updates, folios)• Conducted Daily Meetings for talent that arrives in the morning for work, Attended Department Head Meetings weekly to report all WD and Moonlight news.• Certified in conducting B.I. Interviews through Starwood U. Assumed schedule making duties with great success as of February 2011. Cross-trained with Catering/Convention Services

Scottsdale, Arizona, Us

• Responsibilities include supervision for all front desk agents, support in recovering all guest experiences and leadership when dealing with all associate issues as well as check-in and check-out of all guests in 649 room resort while adhering to AAA 5-Diamond standards.• As one of the SVO Phoenician Residence arrival coordinator’s I checked in all residence owners, provided personal escort to their Residence and coordinated all specific request that they might have.

Masters Of Professional Studies In Sports Industry Management

Bachelor Of Science (Bs), Hospitality Administration/Management