Marcus Cheng Email & Phone Number

Nunawading, Vic, Au

Melbourne, Victoria, Australia

During my tenure as sales associate at MUJI, I assisted in conducting customer research for targeting and positioning and developed sales presentations for senior managers. I also implemented direct sales campaigns for garnering additional customer engagement.Key Achievements:• Facilitated inventory management through use of RFID systems, ensuring accurate stock levels and improved stock replenishment by 60%• Managed POS system, enhancing transaction accuracy and customer information handling, resulting in a 10% reduction in checkout time• Led a team in executing visual merchandising strategies, improving store aesthetics, driving customer engagement and increased store visits by 30 customers per day

Melbourne, Victoria, Australia

As a Sales Associate at UNIQLO, I provided exceptional customer service by assisting shoppers with product selection and ensuring a seamless in-store experience. I maintained a well-organised and visually appealing sales floor, restocked merchandise, and handled transactions efficiently. Additionally, I supported store operations by monitoring inventory levels, meeting daily sales targets, and contributing to a positive and collaborative team environment.My role enhanced my ability to multitask and deliver under pressure in a fast-paced retail environment.Key Achievements:- Collaborated with cross-functional teams, including marketing and operations, to execute product launches and store initiatives- Demonstrated proficiency in handling customer complaints and resolving issues- Delivered personalised product reccomendations to customers and exceeded sales targets

Melbourne, Victoria, Australia

As a Tutor at EzyMath Tutoring, I provided personalised academic support to students, helping them improve their understanding of complex mathematical concepts. I tailored lesson plans to individual learning styles, tracked progress, and adapted strategies to address specific challenges. Through regular assessments and feedback, I ensured measurable academic improvements, ultimately supporting students in achieving their educational goals.Key Achievements:- Taught high school senior level math's (Year 10, VCE Mathematical Methods)- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses- Created effective study plans for student to follow and track progress

Master Of Data Science

Relevant Coursework: - Cluster and Cloud Computing - Statistical Machine Learning - Data Science Project Pt1 and Pt2 (Walter and Eliza.

Bachelor Of Science - Bs, Data Science

Relevant Course Work: - Foundations of Computing - Foundations of Algorithms - Calculus 2 - Linear Algebra - Vector Calculus - Probability.

Education record