Marcus Rice Email & Phone Number

Columbus, Oh, Us

San Mateo, Ca, Us

In my role as a Senior Workforce Management Manager at Upstart, I led teams in credit analysis, collections, and customer service to optimize core metrics and meet service level targets. I monitored call volume, forecasted resource capacity, and efficiently scheduled staff to ensure performance goals were met. Additionally, I prepared reports for senior management and developed collaborative relationships with other department managers.

San Mateo, Ca, Us

In my role as a Senior Payments Lead at Upstart, I provided crucial support to borrowers, ensuring their accounts were current and in compliance with corporate policies. I excelled in understanding borrowers' needs, communicating solutions effectively, and maintaining detailed records of servicing activities. My ability to handle confidential financial information with discretion and exceed performance metrics set by management was key to my success in a fast-paced environment.

San Mateo, Ca, Us

Led customer experience initiatives at Upstart, guiding customers through loan applications and handling complaints with professionalism. Conducted training, mentored new hires, and provided data for management to monitor trends and inaccuracies. Achieved promotion to Senior Representative within a year.

Columbus, Ohio, Us

In my role as a Customer Service Representative at Alliance Data in Columbus, Ohio, I was responsible for responding to electronic inquiries from cardholders, resolving credit card concerns, and providing exceptional customer service. I efficiently processed balance transfers, received inbound calls to assist customers, and accurately updated account information. I also built and maintained relationships with clients and vendors, exceeding quality and productivity standards monthly.

Columbus, Ohio, Us

In my role as a Payment Solutions Representative at Alliance Data in Columbus, Ohio, I was responsible for collecting on delinquent accounts and providing payment plans to bring aged accounts current. I demonstrated problem-solving skills and consistently achieved individual and team goals each month. I followed fair debt practices and regulatory guidelines to ensure compliance in the collection process.

Columbus, Ohio, Us

In my role as a Store Services Representative at Alliance Data in Columbus, Ohio, I excelled in providing top-notch customer service to store associates, ensuring smooth credit card transactions, and maintaining high call quality standards. I also played a key role in training new team members, contributing to the overall success of the team.