Act as part of the NASA account leadership team to drive efficiencies and effectiveness across the deliver functions. Assist direct run leaders with escalations and achieving account goals and delivering the requirements of the contract to meet SLAs and minimize retainage. Manage the field service flash to minimize expense and accurately report financials to the corporation. Work with operations arm of NASA to manage customer expectations and deliver on our operational objectives and projects… Show more Act as part of the NASA account leadership team to drive efficiencies and effectiveness across the deliver functions. Assist direct run leaders with escalations and achieving account goals and delivering the requirements of the contract to meet SLAs and minimize retainage. Manage the field service flash to minimize expense and accurately report financials to the corporation. Work with operations arm of NASA to manage customer expectations and deliver on our operational objectives and projects. Maintain primary management responsibilities for service desk, change management, incident management, and problem management. Show less

Act as part of the NASA account leadership team to drive efficiencies and effectiveness across the deliver functions. Assist direct run leaders with escalations and achieving account goals and delivering the requirements of the contract to meet SLAs and minimize retainage. Manage the field service flash to minimize expense and accurately report financials to the corporation. Work with operations arm of NASA to manage customer expectations and deliver on our operational objectives and projects… Show more Act as part of the NASA account leadership team to drive efficiencies and effectiveness across the deliver functions. Assist direct run leaders with escalations and achieving account goals and delivering the requirements of the contract to meet SLAs and minimize retainage. Manage the field service flash to minimize expense and accurately report financials to the corporation. Work with operations arm of NASA to manage customer expectations and deliver on our operational objectives and projects. Maintain primary management responsibilities for service desk, change management, incidentmanagement, and problem management. Show less