Marcus Ripley Email & Phone Number

Staines, Surrey, United Kingdom

• Drove improvements for the registration and login process for customers which helped to refine their experience while also increasing the conversion of customer sign ups, logins and reduce call centre queries.• Developed and improved upon journey to allow customers to submit meter reads while taking in to account authentication and security concerns.• Collaborated with other team members to develop and administer both user testing and A/B tests around customer authentication routes and dashboard.• Championed analytics within the team which allowed us to observe key releases and their impacts on performance, and to help discover any issues within the application estate.

Staines-Upon-Thames

• Made several upgrades to a UI5 in-house application within the SAP estate, this application was critical to engineer and appointment management and was called on average 45k times a day; the upgrades included collecting key appointment data to help drive efficiencies in engineer assignments, component containers to reduce repetition within the code base, and allow reuse of important parts of the application in other applications; and visual improvements to make the application clearer and easier to use helping to reduce the training required.• Develop and supported changes to the IS-U/CRM & NetWeaver Gateway systems, including: API development, service call changes, supported other projects with knowledge regarding OData/API calls/payloads, gateway services.• Ran introductory and intermediate classes on developing UI5 applications, API and ODATA calls.

London, United Kingdom

Worked within 3 different teams across 2 years, which allowed me toget a broad knowledge of the backend systems, how API's worked,front end development, and RPA knowledge. A few of myachievements over the 2 years included creating reports in the backend system which could help improve team members efficiencies,developing a service call for an API response, I developed a UI5application, and built an automated process which could extract datafrom scanned images and populate a spreadsheet; this used leadingtechnologies such as image recognition, automation anywhere andcustom built JavaScript.

Master'S Degree, Computer Games And Programming Skills

Btec, It Practitioner, Triple Distinction