• Responsible for respective team’s overall performance and for motivating team to exceed department goals and objectives.• Prepared weekly schedules for employees to effectively accommodate business needs.• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations that regulate the customer service industry.• Supervised team productivity, monitor workload, and address periods of peak volume, ensured quality and standards… Show more • Responsible for respective team’s overall performance and for motivating team to exceed department goals and objectives.• Prepared weekly schedules for employees to effectively accommodate business needs.• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations that regulate the customer service industry.• Supervised team productivity, monitor workload, and address periods of peak volume, ensured quality and standards were consistently achieved and guidelines were followed and met.• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy. Show less