Coordinated unemployment insurance programs within the agency by researching, compiling, and analyzing information and data to use in program administration planning and making recommendations. Interpreted Federal requirements and procedures to grantees to assist them to comply with Federal requirements. Effectively utilized electronic grant management systems in accordance with established guidelines and protocols. Providing oversight of programs, projects, policies relating to any facet of organizational operations. Developed and recommended appropriate actions to improve efficiency and effectiveness. Maintained grant files and adheres to grant management documentation requirements established in Employment and Training Orders (ETOs). Participated in on-site compliance monitoring reviews and Enhanced Desk Monitoring Reviews (EDMRs) of grantees to evaluate the grantee's progress towards meeting the goals specified in the grant agreement with agency. Assessed the quality of the program and services; ensure that grant activities are being conducted in compliance with the grant agreement and applicable Federal regulations. Aided senior level staff in coordinating the assessment of unemployment insurance program accuracy and quality BTQ peer review and Appeals peer review. Federal Project Officer for the State of West Virginia. Regional Subject Matter Expert for Reemployment Services Eligibility Assessment, Benefits, and Appeals for the states of the District of Columbia, Maryland, West Virginia, Virginia, Delaware, & Pennsylvania. Provided technical assistance to Unemployment Insurance (UI) stakeholders such as state UI agencies, employers, work advocates, Federal, State, and local workforce partners. Prepared and delivered presentations to various internal and external audiences on unemployment insurance programs.

Coordinate with the business teams to build new functionality when required and set reasonable expectations with customers. Build and leverage relationships with internal business partners and external partners to deliver technology solutions. Responsible for the capturing of business requirements for modules assigned. Assisted the client in developing the use case for the initiative. Responsible for the fit-gap and design of initiative assigned, which describe the functional design of the system, its business rules, reports, interfaces, enhancements, workflows, and gap analysis. Responsible for the system design and configuration of the applications in area of responsibility. Responsible for the development of use cases, testing scenarios, and mock-ups/prototypes for initiatives assigned. Created and updated key documents as determined by the lead for assigned initiatives. Provided quality assurance, testing, and updates to test plans and script documents as needed. Responsible for the successful and timely completion of assigned tasks.Provided insights and recommendations from analysis and speak to impacts on the business. Identified and resolve problems in a timely manner, gather and analyze information, develop alternative solutions, and work well in individual and group problem solving situations. Subject matter expert on area of expertise including best practices and technology trends Benefits areas (like Claims Intake, Weekly Certifications, Out of State Functions, Monetary and Non-Monetary Determinations, Overpayments, Appeals, USDOL compliance, IRS compliance) and Tax areas (like Employer establishment and maintenance, Contribution and Wage Reports, Employee Leasing, Billing and Collections, Liens, Fraud, and Investigations, Appeals and Cashiering). Partner with client and colleagues and develop strategic focus regarding the applications within their specific functional area.

Led the development of mid-level and detailed nonfunctional, functional, transitional project (technical) requirements for the integrated claims management solution (ex. Workers Compensation, Unemployment Insurance, Disability Insurance, & Paid Family Leave) for California Employment Development Department (EDD). Provided inputs on technical architecture documentation. Established and enforce QA standards and risk-based entry/exit criteria. Developed integrated dashboard and reporting for senior management reviews. Provided excellent client interfacing skills, working with IT and business stakeholders. Analyze current UI Modernization requirements and determine applicability to current initiative. Analyze and document requirements for the current Appeals system. Translated business requirements into concise system requirements for use by the software architects and development teams.Accomplishments:• Final deliverables were sent to California EDD for approval by Project Management Office (PMO).

Applies knowledge of Federal, state and regulations governing the UI program. Interprets UI program legislation, policies, programs, and regulations. Provides policy advice and delivering technical assistance and training on issues related to UI programs. Reviews documents for conformity, program accuracy and quality in accordance with federal, state and local requirements. Works collaboratively and maintaining professional networks with officials in federal, state, or local government agencies or public entities. Writes or edits reports and providing guidance to junior personnel and management, state or local government agencies. Provides oversight for data collection, data analysis, and the development of performance reports that compare the baseline and actual data. Identifies business process improvements and assist with formulation of technical solutions with other teams. Ensures technical solutions conform to UI programmatic goals.

Identified, reviewed, and documented over 100+ individuals in filing initial, continued and reopened claims against the District of Columbia and other jurisdictions. Coordinated with more than 10 subject matter experts in determinations regarding claimant’s pension, severance pay, availability for work, ability to work, work search requirements, failure to report as directed, failure to report gross earnings, refusal of suitable work, partially employed, and reasonable assurance. Designed and conducted evaluations and special studies on cases to ensure the correct determinations for unemployment compensation is made. Provided technical assistance to the claimant’s gross earnings by managing the District Online Compensation System to reduce the improper payment rate. Troubleshoots technical issues along with providing clear interpretation for the laws, policies, and rules governing the program(s). Prepared case findings on claims to examine accuracy, content, legal citations, grammar, and other deficiencies prior to the issuance of a decision on a weekly basis.