Marcus Rocco Email and Phone Number
Clemson University graduate with with a B.S. in Management Information Systems and minor in Financial Management. Through my degree, I built a strong foundation in business analysis, data manipulation, and statistical modeling which I further refined by completing the Google Data Analytics Professional Certificate in July 2024, and I am on track to receive the Microsoft Certified: Power BI Data Analyst Associate certification in November 2024.Building on my academic foundation, I have gained substantial practical experience through my participation in the GLO-BUS business simulation, my internship with Veeam Software, and my work as a student consultant with Clemson's IT Department.
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Graduate Research AssistantStevens Institute Of TechnologyNorwood, Nj, Us
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Customer Success & Renewals InternVeeam Software May 2023 - Jul 2023Alpharetta, Georgia, United States• Supported global customer success initiatives by collaborating with senior management to develop a comprehensive glossary highlighting Veeam features.• Managed hundreds of client accounts in Salesforce and extracted data to assess performance trends and insights.• Analyzed key performance indicators to drive customer retention strategies and uncover new revenue opportunities.• Improved customer engagement by conducting in-depth account research to pinpoint the most effective communication channels.• Maintained data integrity through keeping a precise record of all customer interactions. -
Student It Support Center ConsultantClemson University Sep 2021 - May 2023Clemson, South Carolina, United States• Resolved hardware, software, and network issues for hundreds of clients daily through CRM, phone calls, and in-person support channels.• Assisted in the deployment and configuration of software and hardware for both students and faculty.• Enhanced operational efficiency across multiple departments and the help desk by leveraging quick critical thinking and decision-making.• Collaborated with cross-functional teams to diagnose and address complex technical issues.• Trained and supervised new employees to support their development and success.
Marcus Rocco Education Details
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Management Information Systems -
Northern Valley Regional High School At Old TappanHigh School Diploma
Frequently Asked Questions about Marcus Rocco
What company does Marcus Rocco work for?
Marcus Rocco works for Stevens Institute Of Technology
What is Marcus Rocco's role at the current company?
Marcus Rocco's current role is Graduate Research Assistant.
What schools did Marcus Rocco attend?
Marcus Rocco attended Wilbur O. And Ann Powers College Of Business At Clemson University, Northern Valley Regional High School At Old Tappan.
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Marcus Rocco - PMP CSM CSSYB SA-SAFe MBA
Governance, Account, Program, Ict Strategic PlanningRio De Janeiro, Rj1ctis.com.br -
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