Senior Quality Assurance Analyst
Current
Jul 2024 - Present
AeroLeads people directory · profile
Marcus Roche Email & Phone Number
Senior Quality Assurance Analyst
at
Starling Bank
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Quality Assurance Analyst
Location
Poole, England, United Kingdom
Company size
Who is Marcus Roche? Overview
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Quick answer
Marcus Roche is listed as Senior Quality Assurance Analyst at Starling Bank, a company with 731 employees, based in Poole, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Marcus Roche.
Marcus Roche previously worked as Quality Assurance Analyst at Starling Bank and Quality Assurance Team Lead at Lv=. Marcus Roche holds As- Level Travel & Tourism: A, Sociology: C from Thomas Hardye School.
Company email context
Email format at Starling Bank
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Starling Bank
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Profile bio
About Marcus Roche
I will never call or text you and ask you to make payments to protect an account. If this happens to you, stop and call 159 immediately.I am a strong communicator who thrives when coaching and developing colleagues, leading a team tosuccess and managing stakeholder expectations. I am reliable with my support to key business functions and raise, own and see through to fruition ideas that reduce business risk and improve business efficiency. With over a decade of customer service experience I have developed peers through coaching and training whilst also delivering clearly signposted customer interactions. I can overcome difficult conversations through problem solving and I regularly analyse data to identify key risks and trends to support the improvement of customer experiences.I love getting involved in charity fundraising events and giving back to the community.
Current workplace
Marcus Roche's current company
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Starling Bank
8 roles
Marcus Roche work experience
A career timeline built from the work history available for this profile.
Quality Assurance Analyst
Oct 2023 - Jul 2024
Quality Assurance Team Lead
·Managing a team of 6 QA coaches; training and developing their skills in line with our legal and regulatory requirements.·IT transformation project testing·Monthly Customer Governance data reporting·Root cause analysis of customer end to end journeys·Development and implementation of a Quality Assurance Framework and checking criteria·Identifying.
Aug 2022 - Oct 2023
Quality Assurance Analyst
As a QA Coach I developed a comprehensive checking process that transitioned from being a process driven checklist to a customer driven outcomes checklist. Using my SME knowledge and business networking, I worked with key stakeholders to develop a new way to check our people so that they can succeed whilst adhering to our legal and regulatory.
Jan 2020 - Jul 2022
Customer Service Representative
· Providing phone based customer service for the subject area· Control report worker· Call handler of complex queries and complaint resolution to assist team members and championing customer needs· Responding to customer communications via telephone, emails and administration work
Sep 2018 - Dec 2020
Waiter
Marlboro Restaurant
· Delivering excellent customer service· Responsible for handling large sums of money· Responsible for building good relationships with customers· Responsible for opening and locking up the restaurant
Jun 2011 - Aug 2018
Respite Worker
· Providing respite care for parents with autistic children and diverse abilities · Supporting young people with autism· Working creatively and managing sensory filled days out· Building rapport with both the children and their families
Apr 2015 - Apr 2018
Teaching Assistant
· Supporting children and young adults diagnosed with Autism aged between 2 – 19· Prioritising each individuals wellness and wellbeing to help them achieve their potential· Working as part of the wider teaching team· Speech, sign and motor skill development
May 2014 - Jan 2016
Team & coworkers
Colleagues at Starling Bank
Other employees you can reach at starlingbank.com. View company contacts for 731 employees →
JP
Jonathan Pyke
Colleague at Starling BankWest Midlands, England, United Kingdom, United Kingdom
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GJ
Gwern Jones
Colleague at Starling BankCardiff, Wales, United Kingdom, United Kingdom
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PG
Paul Gurney
Colleague at Starling BankUnited Kingdom, United Kingdom
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JC
Joe Corrigan
Colleague at Starling BankManchester, England, United Kingdom, United Kingdom
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SS
Souleymane Sall
Colleague at Starling BankLondon, England, United Kingdom, United Kingdom
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GD
Gareth Davies
Colleague at Starling BankGreater Oxford Area, United Kingdom
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KP
Kieran Pye
Colleague at Starling BankUnited Kingdom, United Kingdom
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RB
Ryan B.
Colleague at Starling BankUnited Kingdom, United Kingdom
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KR
Kaumal Rafiq
Colleague at Starling BankGreater Cardiff Area, United Kingdom
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FI
Fred Irwin
Colleague at Starling BankCamberley, England, United Kingdom, United Kingdom
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Jonathan Pyke
Colleague at Starling BankWest Midlands, England, United Kingdom, United Kingdom
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GJ
Gwern Jones
Colleague at Starling BankCardiff, Wales, United Kingdom, United Kingdom
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PG
Paul Gurney
Colleague at Starling BankUnited Kingdom, United Kingdom
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JC
Joe Corrigan
Colleague at Starling BankManchester, England, United Kingdom, United Kingdom
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SS
Souleymane Sall
Colleague at Starling BankLondon, England, United Kingdom, United Kingdom
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GD
Gareth Davies
Colleague at Starling BankGreater Oxford Area, United Kingdom
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KP
Kieran Pye
Colleague at Starling BankUnited Kingdom, United Kingdom
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RB
Ryan B.
Colleague at Starling BankUnited Kingdom, United Kingdom
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KR
Kaumal Rafiq
Colleague at Starling BankGreater Cardiff Area, United Kingdom
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FI
Fred Irwin
Colleague at Starling BankCamberley, England, United Kingdom, United Kingdom
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3 education records
Marcus Roche education
As- Level Travel & Tourism: A, Sociology: C
Thomas Hardye School
A-Level Business Studies: A*, History: C, Psychology: Pass
Thomas Hardye School
12 Gcse’S All Between Grades A* – C
FAQ
Frequently asked questions about Marcus Roche
Quick answers generated from the profile data available on this page.
What company does Marcus Roche work for?
Marcus Roche works for Starling Bank.
What is Marcus Roche's role at Starling Bank?
Marcus Roche is listed as Senior Quality Assurance Analyst at Starling Bank.
Where is Marcus Roche based?
Marcus Roche is based in Poole, England, United Kingdom while working with Starling Bank.
What companies has Marcus Roche worked for?
Marcus Roche has worked for Starling Bank, Lv=, Marlboro Restaurant, and Wyvern Academy.
Who are Marcus Roche's colleagues at Starling Bank?
Marcus Roche's colleagues at Starling Bank include Jonathan Pyke, Gwern Jones, Paul Gurney, Joe Corrigan, and Souleymane Sall.
How can I contact Marcus Roche?
You can use AeroLeads to view verified contact signals for Marcus Roche at Starling Bank, including work email, phone, and LinkedIn data when available.
What schools did Marcus Roche attend?
Marcus Roche holds As- Level Travel & Tourism: A, Sociology: C from Thomas Hardye School.
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