Marcus Vinícius Rodrigues Email & Phone Number

State Of São Paulo, Brazil

Belo Horizonte, Minas Gerais, Brazil

- Work with the Card product in the Payments area, possessing solid knowledge of the Vision Plus system.- Handle and resolve Back Office demands related to customer cards.- Conduct training on the product for customer service and internal/external back office teams, serving as a liaison between the business team and customer support.- Identify key factors.

Belo Horizonte, Minas Gerais, Brazil

- Focus on Customer Experience and Success, ensuring customer delight, satisfaction, and loyalty.- Maintain up-to-date knowledge of all bank products (cards, digital accounts, investments, loans, etc.).- Ensure commercial efficiency, operational effectiveness, and quality in service delivery.- Monitor metrics and reports for management and improvements in.

Belo Horizonte, Minas Gerais, Brazil

- Ensure the commercialization of protest software (SaaS) in the B2B sector, enhancing the service's reach and effectiveness compared to competitors.- Manage client portfolios.- Conduct sales meetings with large companies to present the product.- Build relationships with major banks and notary offices, ensuring demand fulfillment through various channels..

Divinópolis, Minas Gerais, Brazil

- Responsible for team management, training, and monitoring.- Provide feedback on results to ensure goal achievement.- Monitor, measure, and manage the performance of the operations team.- Track, measure, and manage management reports.- Prepare presentations for senior management related to results.- Plan argumentation and negotiation strategies for the.

Divinópolis, Minas Gerais, Brazil

- Active collection of vehicle financing contracts for BV Financeira in the administrative phase, ensuring effective deal closures and payment efficiency.- Manage portfolio using CRM and dialer systems.

Bachelor'S Degree, Business Administration

Master Of Business Administration - Mba, Business Processes Management