Pso On-Boarding Contractor
Founded in 2004, Facebook’s mission is to give people the power to build community and bring the world closer together. Facebook is defined by its unique culture – one that rewards impact. They work in small teams and move fast to develop new products, constantly iterating.I was honored to work within this organization’s Product Support Operations team to successfully on-board two classes. Accomplishments:- Improved the on-boarding process through automation and better use of internal tools.- Queried data using SQL and later created dashboards to better identify and track training needs.- Drafted a knowledge transfer document to share best practices among team members.