Marcus Rosado Email & Phone Number

Lyndhurst, New Jersey, United States

Queens, New York, United States

Jersey City, New Jersey, United States

• Coordinated with truckers to make sure shipments are picked up and delivered in a timely manner• Advanced payment to Airline, CFS Station, and Steamship line. ISC, loading, Exam, and Storage/ demurrage charges• Communicated with our import customers and truckers through email or on the phone if there is an issue with the shipment• Send out Delivery to truckers with supporting documentation• Uploaded Proof of Delivery and other traffic receipts• Submitted of all credit card requests to Payroll• Coordinated with truckers to make sure shipments are picked up and delivery in a timely manner• Advanced payment to Airline, CFS Station, and Steamship line. ISC, loading, Exam, and Storage/ demurrage charges• Communicated with our import customers and truckers through email or on the phone if there is an issue with the shipment• Sent out Delivery Orders to truckers with supporting documentation• Uploaded Proof of Delivery and other traffic receipts• Submitted credit card requests to Payroll for every payment processed• Helped generate the department's Traffic Report to be able to work from home throughout the Coronavirus pandemic

Jersey City, New Jersey

• Promoted and sold food service packaging, disposable supplies, janitorial and sanitation products and processed orders through Magneto for B2B and B2C• Assisted customers with service requests and orders via Zendesk,, phone and email • Provided service courteously, accurately and efficiently while researching and resolving customer complaints to ensure customer retention and satisfaction• Complied with performance standards including calls/cases managed, chat monitoring scores, customer service marketplace health and attendance• Maintained marketplace (Amazon & eBay) performance within defined performance targets and policies at all times• Responded to customer correspondence and updated customer personal information• Researched and processed FedEx claims for damaged and lost product totaling $4,384.79 from 08/2017 through 12/2017• Oversaw and maintained Drop Ship Vendor relationship with Walmart and 3rd party EDI provider, SPS Commerce from start to finish, which totaled $2,236.17 in sales from 08/2017 to 12/2017

Moonachie, Nj

• Provide resolution of service issues at a Territory level including transportation • Attempt to resolve customer inquiries through Customer Care handoff• Resolve customer inquiries and issues for markets within given Territory level service failures• Examine all relevant information to the inquiry/issue and use critical thinking to identify solutions• Identify issue trends at the Territory and customer level and root cause• Recommend to Territory leadership appropriate resolution to prevent ongoing service issues• Maintain records of customer interaction, recording details including the actions taken through Agent Workflow System• Outbound customer follow up to communicate service issue updates and resolution and/or to gain clarification on written correspondence requests

Wayne, New Jersey

• Manage a portfolio of approximately 150 Drop ship vendors within the E&E, Core Toy, Baby Gear, Infant Care & Consumables categories • Generate, maintain and distribute various reports to promote the growth of the business• Actively participate with Merchants teams during vendor set-up and continued relationship management• Partner with the Merchant teams and senior management to establish, monitor and remediate issues with vendor SLA’s and standards • Assist with item set-up, confirm item eligibility and maintenance issues and purchase order management• Partnership with support team (EDQ Support, Commerce Hub Support, and Internal IT and propose new enhancements for approval of senior leadership)• Analysis of weekly reporting of key metrics to assist with managing of KPI’s• Assist Drop ship vendors and Buyers with navigation of Commerce Hub such as loading, management, and maintenance of inventory, turning product live, and assist with vendor termination process• Answering vendor questions, updating and maintaining vendor information, and facilitating discussions with vendors and other internal partners regarding operational requirements and non-compliance situations

Wayne, New Jersey

• Processing and tracking of vendor compliance infractions, deduction management process, and dispute resolutions• Generating weekly reports regarding overall vendor performance• Support the Vendor Performance Analyst with information gathering and overall analysis• Answering vendor questions, updating vendor information regarding vendor initiation, and facilitating discussions with vendors and other internal partners regarding operational requirements and non-compliance situations• Oversee and manage Return To Vendor (RTV) process• Analyze and validate RTV submissions from merchant teams• Generating RTV Execution reports for merchant teams• Issue store communication via Impact Planner for all store related RTVs• Address Store and DC inquiries regarding RTVs