Marcus Rubio Email & Phone Number

Madison, Wi, Us

Madison, Wi, Us

Horsham, Pa, Us

- Demonstrate expertise in life insurance products and policies to provide accurate guidance and information to clients, ensuring a smooth and efficient process.- Provide exceptional customer service and resolving customer inquiries or issues over the phone and through email.- Meeting and exceeding performance metrics such as: quality assurance, customer satisfaction, average handle time, and handling high volume well.- Demonstrate exceptional communication skills with a professional and friendly demeanor.- Building and maintaining strong relationships with clients and financial professionals, fostering trust and empathy.- Utilize technology effectively to assist clients while adapting to remote work environments and unforeseen issues.- Conduct ad hoc training to new-hires, including the creation and maintenance of instructional materials.

Madison, Wisconsin, Us

- Successfully acquired materials for programs through written donation-requests to local and national businesses.- Maintained and updated donor database to reflect new records and foundational research.- Increased GuideStar status from Bronze to Platinum.- Cultivated relationships with participants by working together on-site in both construction and conservation settings.- Researched new-website logistics and best practices.

- Generated the agenda and meeting minutes.- Oversaw all Senators and kept track of their work through initiating meetings and progress reports.- Lead meetings for the President in their absence.- Chair, Finance Council.

- Trained and oversaw new hires.- Assisted in creating and establishing assignment checklists for servers and bar staff.- Maintained exceptional guest satisfaction as surveyed by unbiased online reviews.- Lead as top gift-card sales employee during holiday competition, 2020.

Madison, Wi, Us

- Built and sustained relationships with new and existing donors to acknowledge commitmentsand express gratitude.- Successfully adapted to organizing and hosting events live via online platforms due to COVID-19pandemic in order to maintain and surpass department goals.- Organized meeting, storage and event materials in addition to assigned duties to increase departmental and organizational accessibility.

Madison, Wi, Us

- Researched resources for community members seeking assistance in a variety of areas (food, temporary sheltering, financial means, and more).

Madison, Wi, Us

- Successfully assisted in all three annual events via strategic marketing on social mediaplatforms and maintaining all other communications.- Fostered new and existing relationships with donors, participants and prospects.- Raised awareness for the need of mental health resources for youth-participants (later implemented). - Provided assistance and constructive feedback to organizational graphics.- Provided task-oriented mobility to all areas of the organization to extend my help wherever possible.

Madison, Wi, Us

- Elected position due to passionate involvement with organization.- Organized the volunteer screening and in-take process more efficiently to increase the amount of new volunteers.- Coordinated meetings with volunteers to evaluate appropriate program fit.- Mastered position without training.

Bachelor Of Science - Bs, Community And Nonprofit Leadership

Certificate, Business

Liberal Arts - Transfer