Marcus Rucker Email & Phone Number

Bentonville, Arkansas, US

As a retail associate at Walmart, I greeted customers, helped them locate products, and provided excellent service whileaddressing their questions or concerns. I stocked shelves, maintained organized displays, and ensured the store was cleanand tidy. At the register, I processed transactions, handled returns, and assisted with online order pickups. I also.

Seattle, WA, US

Delivered customer support via live chat, email, and phone, achieving a 95% satisfaction rating by effectively addressingcustomer inquiries and concerns.Resolved high volumes of customer complaints, reducing response times by 20% with streamlined troubleshootingprocesses.Collaborated on workflow improvements, reducing the ticket backlog by 30% through.

Ivanovo, Ivanovo Region, RU

Managed high-volume customer inquiries, achieving a 90% first-contact resolution rate and contributing to customer satisfaction.Led a customer feedback initiative, resulting in a 15% improvement in service scores based on customer feedback.Coordinated with technical and product teams to streamline customer communication, reducing ticket transfer volume by.

Seattle, WA, US

During peak times, I stepped in to support the barista team, helping prepare drinks efficiently while maintaining a welcoming and clean store environment. Additionally, I assisted with inventory management, monitoring stock levels for ingredients and supplies, and communicating with management to ensure everything was well-stocked for smooth operations

Associate'S Degree, General Studies

Education record