Marcus Rush Email & Phone Number

Milwaukee, Wisconsin, United States

The Collections Operations Team Manager is responsible for ensuring a high level of customer service throughout the team's collections efforts. The goal of the team is to protect our stakeholders while finding the right solutions for customers who are having financial difficulty. The incumbent works to reduce financial risk and manages performance.

Menomonee Falls, WI

Directs staff on collection reporting; maintains daily/weekly/monthly reports, tracks statistics, develops new reports by determining needs and trends, documents processes and procedures. Ensures accuracy and works closely with BI team on collections reporting.Key liaison and main point of contact with technical groups that support collection systems.

Menomonee Falls, WI

Analyzes statistics of current methods being used to contribute to more efficient practicesCommunicates and directs leadership and staff regarding workflowEffective utilization and management of the predictive auto dialerHandles inquiries from agents, leadership and other internal business partnersMaintains systems issues logsMeets or exceeds assigned.

11200 W Parkland Ave Milwaukee WI 53224

Manage and maintain NSS Metric 14 and 32 as well as several other government requirements for the business, as well as supporting all investor groups including specialty (Bankruptcy, HHF, Co-loss, etc.)Analyzes business issues and makes recommendations to maximize operational efficiency, quality and compliance.Duties include managing vendor relationships.

11200 W Parkland Ave Milwaukee WI 53224

• Responsible for handling the most complex quality assurance and assesses problems and issues to ensure activities follow the necessary internal and external regulatory and risk management practices.
• Assist ongoing production and workflow improvement efforts. Manage and or co-manage projects ranging in importance levels of low to high.
• Develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
• Responsible for researching, compiling, analyzing and reporting various foreclosure default operational data from multiple sources, including unit production, productivity and or quality statistics.
• Recommends solutions to maximize operational efficiency, quality, compliance, etc. Ensures adherence to data management regulations and policies.
• Auditing of phone calls, escalated complaint files/OOP, variance analyses, and maintaining/update accurate inventories.

11200 W Parkland Ave Milwaukee WI 53224

• Supervised two groups of representatives who mitigate loss for our investors and Wells Fargo Home Mortgage by processing incoming requests for liquidation and or retention requests.
• Ensured designated timelines are within compliance of Wells Fargo, investor, legal, and regulatory or business policies.
• Developed and implemented operational procedures, methods and work systems. Provide hands on guidance for coaching and development of direct reports.
• Ensure compliance with audit and operational regulations and guidelines.
• Oversaw quality control process and assisted with budget process.
• Responsible for researching, compiling, analyzing and reporting various default operational data from multiple sources, including unit production, productivity and or quality statistics.

Business Administration And Management, General

Business Administration, And Marketing Management