Identified information by categorizing, estimating, recognizing differences orsimilarities, and detecting changes in circumstances or events.Inspected equipment, structures, or materials to identify the cause of errors orother problems or defects.Monitored and reviewed information from materials, events, or the environment,to detect or assess problems.

Primerica, Inc. is a leading distributor of financial products to middle-income households in the United States and Canada with 126,121 licensed sales representatives at December 31, 2017. We assist our clients in meeting their needs for term life insurance, which we underwrite, and mutual funds, annuities, managed investments and other financial products, which we distribute primarily on behalf of third parties. We insured approximately five million lives and have over two million client investment accounts at December 31, 2017. Our distribution model uniquely positions us to reach underserved middle-income consumers in a cost-effective manner and has proven itself in both favorable and challenging economic environments. Our mission is to serve middle-income families by helping them make informed financial decisions and providing them with a strategy and means to gain financial independence.

Identified information by categorizing, estimating, recognizing differences orsimilarities, and detecting changes in circumstances or events.Analyzed information and evaluated results to choose the best solution and ofaction for repair or maintenance.Inspect or test lines or cables, recording and analyzing test results, to assesstransmission characteristics and locate faults or malfunctions.Kept up-to-date technically and applying new knowledge to the job.

• Established and maintained stock records and other documents for inventory, material control, accounting and supply records.• Reviewed and verified quantities received against Bills of Contracts, Purchase Requests and Shipping Documents• Uploaded, unpacked and stored new supplies and equipment while constructing shelving and storage aids as necessary• Standardized the collection and use of maintenance data and improved the accuracy of materials and maintenance management

• Maintained satellite and data distribution systems• Performed signal support functions and technical assistance for computer support systems.• Provided technical assistance and training for local area networks.• Was responsible for regular maintenance and repair of equipment, terminal devices and assigned vehicles and power generators.

• Liaised between unit and Installation Director of Information Management (DOIM) to ensure smooth work follow regarding cyber security, software and equipment upgrades and requests for repairs.• Performed management oversight as Commander’s representative for all information management (IM) and Information Technology (IT) issues.• Was responsible for issuing passwords, monitoring intranet/web access, ensuring proper IT security measures were followed within the unit.• Conducted regular reviews to ensure all publications, policies and procedures were correct and up to date.

• Installed dishes and equipment’s to receive the off air broadcast signals to enable television viewing at the customer’s home.• Organized and installed various communication equipment’s according to the needs of individual customer.• Inspected the site before installation to keep in mind the obstruction objects for the signals.• Ensured that the installation process has been completed to receive optimal level of signals and the customer specification has been met.

• Provided customer-friendly and proficient technical support to high speed data customers using phone, email, chat, instant messaging, and other means of communication.• Document and escalate issues, and work with other departments, ISPs, or business partners in order to resolve them as quickly and efficiently as possible.• Successfully meet or exceed Time Warner Cable’s call handle requirements as measured by periodic call monitoring and individual call statistics.• Provide support to installers and field technicians when appropriate and as needed.• Monitor the hybrid fiber coax network using various network diagnostic tools for system outages.• Open and track trouble tickets as needed.• Perform other duties as assigned

• Provided over the phone customer and technical support.• Troubleshoot customer equipment (phone, internet and television). • Provide service plan and upgraded to facility customer with better Service