Marcus Satariano Email & Phone Number

Denver, CO, US

• Work with clients to set up file feeds using various file formats requiring a strong attention to detail
• Identify existing file errors and communicate those with the various clients and file vendors to ensure errors are corrected in a timely fashion
• Manage a small team in India that I have daily communication with to provide feedback and ensure that the team is up to date on all instructions and guidelines
• Point of contact for all new clients and client reps looking to establish a new file feed with our company
• Oversaw the direction of the end of year open enrollment period during which I was responsible for training and managing the workflow of a team of 10+ people
• Follow strict government guidelines to ensure that all COBRA files are entered correctly and processed in order to ensure terminated employees receive their COBRA offer in the allotted time frame

Westminster, Colorado, United States

• Submit loan histories, photo documentation, and specified servicing elements as directed by Fannie Mae, Wells Fargo, and numerous other lenders.
• Follow client, investor, government agencies, and local municipality rules when reviewing for appropriateness of the bid
• Reviewed maintenance completion reports, follow up tickets, and all related tickets created in system
• Submit service requests to the client as appropriate and in accordance with servicing expectation and business rules
• Navigated what can only be described as a very difficult system rollout while maintaining my bid approval percentage while the rest of my team saw a drop of over 50%
• Made and received calls and emails to and from vendors, clients, third parties and internal departments

Boulder, Colorado, United States

BookkeeperSupervisorTrainerCustomer Service