Deliver best in class service, motivate & enthuse all employees while growing a loyal customer following through creating an interactive customer experience.Generate business development and sales strategy for the flagship wine retail outlet of Irelands largest independent wine retailer.Drive customer awareness and build corporate relationships in key Dublin market. Organizing wine tasting events & staff training modules & wine appreciation classes. Worked with software experts to help develop an online training program for new & inexperienced staff.Twice named a Retail Excellence Ireland Finalist.Creating unique wine retail experience through innovative merchandising & targeted sales innovations. Work closely with our Commercial Manager through sales analysis & reporting to grow customer numbers and average spend.

Managing, driving and overseeing all aspects of the store.Coach and develop all staff in customer service and product knowledge.Merchandising of shop floor, displays and marketing the business locally.Primary point of contact for customers planning large scale events.Review wine sales data and utilise customer database to drive sales.Hosting wine events, wine dinners and corporate tastings.

Manage buying relationships with key accounts while growing incremental business.Develop strategies and plans to raise profile of newly launched wine importer.Analysis of sales activities and create periodic sales reports.Represent company at wine fairs, shows and host wine tasting events for prospective customers.

Responsibility for business performance of one of Dublins busiest restaurant groups.Analysing and planning sales levels and profitability.Preparing sales reports, staff control, and setting budgets for kitchen and Bar costs.Coordinating the entire operation of the restaurant during business hours.Advising customers on menu & wine pairings.