Senior Project Manager
CurrentManaging international IT programs or projects (2-3 scrum teams, ~2million Euro budget responsibility). Coaching of PMs and teams in agile software development.Key projects:Harmony Insight – aka Cloud Account Management- A customer engagement application designed for cloud sales team of all LOBs.- Trend of customer health, product usage and footprint, tickets, renewals (risk/churn), cross- and upsellopportunitiesGCE – Global Customer Experience Program- Measure SAP direct and in-direct customer experience and feedback to improve SAP products.- Target group optimized reporting and notification of customer experience for account owners, executives (Clevel)and analysts.Data Management Infrastructure Program - Managing the world-wide used Data Management Infrastructure to gain best service by maximal resourceutilization.Standardisation and Matching- Centralized SAP wide available online duplicate-check for CRM, ERP, M&A, etc. by utilising Hana’s FuzzySearch and DQ Matching.Business Objects Data Service 4.1 Upgrade as ramp-up customer- Upgrade of all global used data management application to SAP Data Service 4.1 and Information Steward
