Marcus Smith Email & Phone Number

Fort Worth, TX, US

United States

Assisting clients with questions regarding accounts, ordering drug and alcohol tests, and maintaining proper documentation to ensure clients are compliant with DOT regulations.

• Performed a wide variety of cloud-based labor tasks including writing, transcription, data entry, image categorization, audio and video annotation, and search engine ranking.
• Determined the tone of articles and decided if a website is suitable for general audiences.
• Self-paced environment that requires great attention to detail as well as critical problem solving and professional communication with staff of various universities.
• Utilized software skills with Windows based programs, and maintained records of work.

Fort Worth, Texas, United States

• Provide product information to customers and encourage them to purchase products in order to increase sales for the company.
• Confidently handles large numbers of customers at one time by utilizing exemplary communication skills.
• Ability to stand for long hours while providing excellent customer care.
• Capable of quickly learning about different products every day.
• Able to complete all job-related tasks including completing sales reports and paperwork in a timely manner within the allotted time.

• Provided prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues by demonstrating effective, clear and professional written and oral communication skills.
• Built Platform and business knowledge to better serve sellers.
• Demonstrated excellent time-management skills and the ability to work independently utilizing knowledge as well as departmental resources, policies and procedures.
• Contributed to a positive team environment and proactively aided team members with difficult contacts as needed.
• Actively sought solutions through logical reasoning and data interpretation skills and identified trends for appropriate channels including improvement suggestions.

Fort Worth, Texas, United States

• Requested and recorded customer orders, and computed bills using cash registers.
• Prepared dessert treats and beverages using proper safety precautions and sanitary measures.
• Cleaned and organized eating, service, and kitchen areas.

Redmond, Washington, United States

• Creatively tested video game environments in unexpected ways to find bugs.
• Isolated and identified bugs and how they occurred within the gaming environment.
• Wrote technical reports and submitted them.