Marcus Smith Email & Phone Number

Wellington, Wellington Region, New Zealand

A senior member of the ITI Workplace Support team based onsite in Wellington.Proven excellence with resolving technical issues for end users to mitigate productivity loss.Responsible for communication and escalation of major outages to a wide target audience.Lead the team with proactive delivery of quality IT services to office and branch staff working across numerous sites and remotely.Facilitate growth in colleagues by mentoring others to develop themselves further.Winner… Show more A senior member of the ITI Workplace Support team based onsite in Wellington.Proven excellence with resolving technical issues for end users to mitigate productivity loss.Responsible for communication and escalation of major outages to a wide target audience.Lead the team with proactive delivery of quality IT services to office and branch staff working across numerous sites and remotely.Facilitate growth in colleagues by mentoring others to develop themselves further.Winner of the prestigious M.A.D (Making A Difference) award for going above and beyond to align with the standards and values of Rabobank. Show less

Wellington & Wairarapa, New Zealand

A member of the ITI Workplace Support team which is the primary contact point for all IT related enquiries from New Zealand and Australia staff at Rabobank.Tasked with providing onsite or remote assistance support in relation to Rabobank hardware devices, Standard Operating Environment and applications.Required to implement and maintain technical solutions so that end users have access to systems and applications when and where they require.Ensuring business targets are delivered… Show more A member of the ITI Workplace Support team which is the primary contact point for all IT related enquiries from New Zealand and Australia staff at Rabobank.Tasked with providing onsite or remote assistance support in relation to Rabobank hardware devices, Standard Operating Environment and applications.Required to implement and maintain technical solutions so that end users have access to systems and applications when and where they require.Ensuring business targets are delivered within agreed SLAs. Show less

Wellington & Wairarapa, New Zealand

ITI Workplace Support team member, responsible for assisting Rabobank staff in New Zealand and Australia with technical support of devices including desktops, laptops, printers, telephony and mobile phones.Providing Wellington Head Office Corporate users with quality onsite customer services as the sole IT Support champion.Remotely assisting with IT issues reported by users based at either Sydney Head Office or one of Rabobank's 90+ branch sites in New Zealand and Australia.

Wellington & Wairarapa, New Zealand

Rapid Response team member, responsible for supporting ANZ staff during their upgrade to Windows 7. Ensuring that all hardware and software is configured and installed correctly during initial deployment.• Provided dedicated 2nd level technical support to onsite engineers and end users.• Facilitated user access by provisioning Windows 7 systems (FAT Client, VDI) and accounts.• Developed support documentation that prevents and mitigates IT faults.• Trained and directed RRT… Show more Rapid Response team member, responsible for supporting ANZ staff during their upgrade to Windows 7. Ensuring that all hardware and software is configured and installed correctly during initial deployment.• Provided dedicated 2nd level technical support to onsite engineers and end users.• Facilitated user access by provisioning Windows 7 systems (FAT Client, VDI) and accounts.• Developed support documentation that prevents and mitigates IT faults.• Trained and directed RRT members to streamline all technical support processses.• Utilized thorough understanding of Windows 7 to deliver end users a consistent and positive upgrade experience.• Earned excellent feedback in relation to the IT support ANZ staff have received. Show less

Wellington & Wairarapa, New Zealand

Client Services team member, responsible for delivering efficient 2nd level customer support during the resolution of faults relating to servers, desktops, laptops and peripherals.• Committed to resolving user incidents and requests effectively via email or telephone by diagnosing desktop, application, networking and infrastructure issues.• Ability to take ownership of a call and see it through to closure within SLA timeframes.• Proactively worked closely with other team members… Show more Client Services team member, responsible for delivering efficient 2nd level customer support during the resolution of faults relating to servers, desktops, laptops and peripherals.• Committed to resolving user incidents and requests effectively via email or telephone by diagnosing desktop, application, networking and infrastructure issues.• Ability to take ownership of a call and see it through to closure within SLA timeframes.• Proactively worked closely with other team members to resolve operational faults.• Escalated issues which require immediate response to senior managers and support groups.• Competent in administering the IT department’s policies and procedures.• Demonstrated success in investigating ways of reducing calls to the Help Desk. Show less

Wellington & Wairarapa, New Zealand

Wellington Field Services engineer, responsible for on-site break/fix servicing of hardware and software for a wide variety of customers.

Wellington & Wairarapa, New Zealand

Grenada North technician, responsible for supporting the Ministry of Social Development and Department of Conservation with off-site break/fix servicing of desktops and laptop devices.

Wellington & Wairarapa, New Zealand

Grenada North administrator, responsible for ordering and shipping spare parts on request to NZ Field Services engineers.